The Disruption Containment team at Delta improves the airline’s operations by promoting quicker, smarter decisions using real-time data, predictive analytics, collaboration, and analysis. The Disruption Containment strategy team in particular leads the strategic transformation of Delta’s Operations Control Center by designing and executing a forward-looking strategy to minimize operational disruptions, recover more quickly, and improve on Delta’s industry-leading reliability.
As an Operations Strategy project leader on this team, you will be responsible for analysis and insights development, but more importantly supporting design and implementation of a forward-looking strategy. You will serve as a cross-functional integrator, working most closely with the Director of Disruption Containment Strategy but also with other stakeholders across the Operation. We are looking for data curious individuals who seek to understand process, can connect with our business partners to leverage data, and ultimately identify opportunities and drive improvement. We are looking for candidates who enjoy thoughtful debates about how strategy, business process improvement, and analytics impact the way Delta reliably serves its customers.
The successful candidate will espouse Deltas core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership. Additionally, they will exhibit strategic vision, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.
Responsibilities:
- Think creatively about Operations process improvement opportunities based on data analysis and findings; drive and shepherd process improvement opportunities
- Understand drivers of KPIs through various analyses and work closely with the business team to create solutions
- Translate data into information, boiling down large amounts of data into actionable and tangible insights, focused on the “so what”
- Build materials (e.g., decks) that tell the story of the problem we are solving and a plan to fix the issue
- Present findings to business leaders, including executives
- Build relationships and collaborate with teams across Delta’s Operation, including Operations Analytics, Crew Tracking, Crew Scheduling, Aircraft Routing, Tech Ops, Airport Customer Service and/or Reservations as needed
- Practice safety-conscious behaviors in all operational processes and procedures