Arconic is currently in search of a Project Manager to join our Kawneer team based in Cranberry Township, PA.
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.
Job Summary:
As a Project Manager at Kawneer, you will be a driving force behind the exceptional customer service experience and seamless project execution. Under the general direction of the Project Management Supervisor, the primary responsibility of the Project Manager is to provide exceptional customer service for our customers’ needs for large fabricated and/or stock length projects as well as handling day-to-day activities within the customer service area. Your role will involve coordinating with customers and internal teams to manage project timelines, address inquiries, and resolve issues with agility and precision. You’ll play a key role in maintaining and fostering strong customer relationships and ensuring their satisfaction.
In this role, you will:
- Actively resolve customer concerns and field issues as needed, ensuring a high level of customer satisfaction and trust.
- Develop and maintain positive working relationships with customers, internal teams, and stakeholders, representing Kawneer with professionalism and integrity.
- Act as a liaison between the customers and Kawneer, facilitating clear and effective communication to ensure project success.
- Assess booked orders for completeness and feasibility.
- Establish critical paths for engineered projects in collaboration with the Engineering team.
- Coordinate pricing, availability, and lead times for procured items.
- Address and issue request for information (RFIs) from the Order Entry function and customers.
- Develop and communicate control plans for phased projects.
- Collaborate with the Credit department to verify customer’s credit and tax status.
- Oversee revenue and margin management based on project phasing and change orders.
- Enter and manage customer claims efficiently.
Essential Skills:
- Competent computer capabilities in Microsoft Office (Excel, Access, Outlook) and comfortable using computer applications geared towards project estimating and take-off.
- Customer service skills including prompt response time and documentation.
- Excellent time management and organization with attention to detail.
- Exceptional communication skills (verbal and written) including ability to follow written and verbal instructions.
- People oriented, self-starter that can multi-task, and excel, in a fast-paced environment with deadlines while working independently and/or with others in a professional office setting.
- Proven ability to manage and resolve conflicts while fostering a positive and collaborative work environment.
- Demonstrated ability to anticipate challenges and proactively develop solutions, rather than reacting to issues as they arise.
- Proficiency in reading and understanding construction documents.
- Proven ability to manage multiple projects simultaneously under tight deadlines.
Also note:
You have: (required)
- High School Diploma or GED from an accredited institution.
- Minimum 2 years of experience in a complex customer service environment (high call volume or high customer contact).
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Exceptional Candidates also have: (preferred)
- Bachelors Degree from an accredited institution.
- OR minimum of 5 years of industry experience.
- Knowledge of manufacturing, related material and information flow paths
Work Setting & Location:
- This position will operate in person in a professional office environment in Cranberry Township, PA.
Schedule:
Job Type:
Benefits and Perks:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off
- Referral Program
- Employee Assistance Program
- Opportunities for continuous learning and career advancement
Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction spanets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.
We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.
At Arconic, we:
Act With Integrity : We lead with respect, honesty, transparency and accountability.
Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.
Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.
Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.
Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.
Create Value : We achieve success by generating and growing value for our stakeholders.
United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Our Kawneer plant is located in Cranberry Township, PA which is about 30 minutes north of Pittsburgh, PA. This location has continuously built our products here since the early 1970s and we have a long legacy of products we’ve manufactured including the windows for the crown of the Statue of Liberty. Currently we supply commercial windows and aluminum sticks to companies nationwide. We are easily accessible being surrounding by many major highways as well as have many popular shopping, recreation, and dining options.