Experience / Qualifications • The ideal candidate will have experience in the HVAC or a service organization. • Knowledge/understanding of SalesForce.com (preferred but not required) • Knowledge/understanding of SAP S4-Hana (preferred but not required) • Strong attention to detail and organizational skills • Strong verbal and written communication skills • Ability to interact effectively with colleagues and customers at all organizational levels. • Intermediate experience with Microsoft Office products • Ability to work without close supervision. • Excellent time management skills • Able to multitask or manage multiple competing priorities successfully. • Ability to follow and execute processes based on Standard Work Instructions Education Requirements • High school diploma (required) • BA degree with years 3+ years of prior shared service administrative support experience • Bachelor's degree with years 1+ years relevant work experience (preferred but not required)