At Surf Air Mobility, were transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

Regional Manager of Stations

POSITION DESCRIPTION JOB TITLE: Regional Manager

DEPARTMENT: Customer Service

REPORTS TO: Chief Administrative Officer

FLSA STATUS: Exempt

POSITION SUMMARY:

The Regional Manager is responsible for guiding and overseeing existing stations, and opening new locations, within the designated region. The Regional Manager provides leadership, direction, and support to station management to ensure safe and profitable operations.

Primary Responsibilities include, but are not limited to:

· Provide the necessary tools and procedures to all stations to ensure safe operations.

· Audit station operations and reporting major findings to senior management.

· Coordinate and assist in the opening and closing of stations to ensure the following are accomplished:

o Training

o Supplies

o Support Equipment

o Facilities

o Communication

o Proper retention of records

· Gather and prepare various statistical reports.

· Ensure compliance with government regulations and company policies and procedures.

· Monitor and audit all work areas and job functions to ensure a safe environment and safe work habits are in place.

· Ensure qualify assurance and stations for station facilities

· Supervisor Station Managers/Supervisors

· Identify, coordinate, and ensure training programs are administered and accurate to regulations and company policy.

· Assist with station budget preparation and performance within budget

· Coordinate and assist in the informational flow of customer service with other departments.

· Monitor, direct, and administer staffing levels and justifications.

· Ensure compilation and review of monthly reports.

· Other duties as required.

POSITION REQUIREMENTS

Knowledge, Skills & Abilities:

· Strong interpersonal skills – ability to communicate in a very concise and effective manner with customers and supervisors

· Good listener and able to project a calm, steady demeanor in all interactions

· Stress tolerance and resilience

· Detail-oriented and self-motivated; able to work and meet deadlines under minimal supervision

· Ability to multi-task in an extremely high-paced environment

· Ability to work late evenings, weekends and other hours as required by the Call Center schedule

· Ability to prioritize and execute with a sense of urgency and preciseness

· Ability to work effectively in team environment and individually

· Ability to learn, understand and communicate the terms of the company’s Contract of Carriage

· Ability to become proficient in various software and reservation systems used

Qualifications Education:

· High School Diploma or GED

Experience:

· Prior training, experience, and education adequate to ensure ability to execute assigned duties with a high degree of competence.

· Demonstrated knowledge of applicable sections of the Southern Airways General Station Manual, Hazardous Materials Manual, AOSSP, and other regulatory guidance documents.

· Demonstrated understanding of the regulatory requirements of the 135 operation.

· Demonstrated leadership skills.

Previous supervisory experience.

Miscellaneous Requirements:

· Valid driver’s license and reliable Internet service

· Computer, phone skills; accurate data entry and typing skills

· Proficient with Microsoft Office Suite, specifically Outlook, Word and Excel

· Knowledge of customer service principles and practices

· Ability to read, write and speak English effectively

· Ability to work within a 24/7 operation including holidays

· Ability to pass 10-year background check and pre-employment drug screen

· At least 18 years of age

· Authorized to work in the U.S. per the Immigration Act of 1986

· A quiet location, free from interruptions, in which to work; hard-wired internet and modem

Physical requirements:

· Must have sufficient vision and ability to safely perform the essential functions of the position

· Must be able to communicate through verbal, written and electronic means

· Must have physical dexterity sufficient to perform repetitive tasks and motions

· Must be able to work extended hours on the phone and computer

Benefits:

Competitive Salary: Attractive compensation package based on experience.

Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.

Retirement Plans: Employees can enroll in our company’s 401(k) plan.

Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.

Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:

Flight tickets at significant discount, employee and family members can fly our planes (standby space available)

Discounts on hotels and resorts

Car rentals at reduced rates

Discounted cruises

Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.