Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Flight Service Team within the Customer Experience Division.
• Responsible for system audits as it relates to scheduled meal services.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversee catering partners’ performance and compliance to contractually mandated metrics within assigned hub and region
• Conduct comprehensive audits of each provider’s kitchen and field operations, analyze results and develop corrective action plans for performance failures with caterer management team
• Analyze performance trends and reports on flight attendant and customer data with regards to catering accuracy and service failures
• Lead operational meetings and serve as a liaison between airport management, Inflight and catering partner to resolve ongoing operational challenges
• Collaborate with Purchasing on catering bid strategies and cost cutting initiatives including RFPs
• Develop and implement alternative catering options as needed during off schedule operations and kitchen disruptions (e.g. labor actions, extreme weather conditions, etc.)
• Manage caterer start-ups and/or transitions and oversee training on AA specifications and procedures including menu production, equipment/inventory management, meal ordering, aircraft servicing and aircraft ramp safety

Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s degree or equivalent experience/training
• 3 years experience in airline/hotel food and beverage, restaurants, catering, purchasing, or Flight Service
• Prior project management work experience

Preferred Qualifications- Education & Prior Job Experience
• Experience in airline catering operations, aircraft galleys, or flight service

Skills, Licenses & Certifications
• Knowledge of Microsoft Office to include Word, Excel, Outlook, PowerPoint and Publisher
• Ability to be creative and analytical, with demonstrated problem-solving and decision-making skills
• Ability to manage workloads with changing priorities, limited direction and ease
• Ability to concisely present work to internal and external parties
• Ability to organize, lead, and plan projects

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.