Retail Manager - Qatar Duty Free

About the role

The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability – through people. Ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.

Key Accountabilities include, but are not limited to:

·       Manage and motivate the QDFC retail team to increase sales and ensure efficiency. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

·       Analyse sales figures and forecast future sales to achieve departmental budget. Use information technology to record sales figures for data analysis and forward planning; analyse and interpret trends to facilitate department planning.

·       Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control.

·       Ensure standards for quality, customer service and health and safety are met; resolve health and safety, legal and security issues promptly.

·       Work to create a win-win situation where customers are satisfied and have a great shopping experience in HIA.

·       Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication across the department.

·       Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing.

·       Initiate positive changes based on on-going observation to improve the business performance.

·       Organise special promotions, displays and events in order to maximise profits and meet the target budget.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

About you

The successful candidate will have the following qualifications and skills:

·       Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience.

·       Experience in retail developing, managing and influencing people and the bottom line results.

·       Experience in customer facing, fast paced business.

·       Financial knowledge of Cash handling, banking and working with budgets.

·       Experience working in Middle East; international business or luxury market experience.

·       Prior experience with Duty Free or airport.

·       Operational knowledge of a Retail Environment.

·       Knowledge of the business environment in the region and ability to tap into networks to stay current

·       Highly organized and able to adapt quickly to changing priorities.

·       A hands-on retail operator who is flexible around the needs of a 24 hour business.

·       Proficient with MS Office, while working knowledge of other retail IT systems is must.

·       High degree of analytical and financial reports.

·       Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.