At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we are driven by innovation and excellence. Emirates is starting operations at Helsinki and looking for our first team of Senior Airport Services Agents that will be the support our passengers and partners with delivering outstanding services.

As our next Senior Airport Services Agent you will need to support frontline operations, ensuring safe, efficient and customer focussed service delivery. The role involves assisting with oversight of check-in, boarding, baggage, ramp, lounges, hotel, and terminal control activities and service recovery.

What you’ll be doing

You’ll be at the heart of the Emirates customer journey, delivering a smooth, friendly and professional service across check-in, boarding, special services, baggage, ticket desk and lounge operations.

From welcoming customers at check-in to supporting on-time departures, handling premium customer needs, resolving baggage or travel issues, and assisting with ticketing and reservations, you’ll help make every journey seamless.

You’ll also support the wider airport team by keeping operations running efficiently, guiding colleagues, maintaining high service standards, and ensuring all safety, security and company procedures are followed at every stage.

To be considered for this role you must have:

• The unrestricted right to live and work in the Finland
• Be fluent in Finnish & English (spoken and written)
• Able to hold a full airport pass
• At least two years experience in Airport Operations.
• Excellent interpersonal skills
• The ability to work shifts

You will have an edge if:

• You have a strong understanding of airport procedures and systems, including IATA standards
• You are analytical and enjoy solving problems with attention to detail
• Have experience of start up operations
• Can speak additional languages
• You upload a cover letter advising why this role excites you and why you are the best candidate to join the team!

Why Emirates?

At Emirates, we don’t just connect destinations—we create journeys defined by excellence, ambition, and opportunity. As part of our global team, you will represent a brand synonymous with world-class service while shaping our continued success in Finland.

Our rewards extend beyond the workplace, offering a lifestyle that reflects the spirit of travel some of which include:

• Unlimited standby travel across our global network, opening the door to extraordinary destinations and access to discounted confirmed tickets
• Preferential hotel rates worldwide, allowing you to experience the finest stays wherever you go
• Access to the Emirates Platinum Card, unlocking an exclusive range of lifestyle, retail, and travel privileges
• Interline travel benefits with partner airlines, expanding your access across the world

This is more than a role—it’s an opportunity to immerse yourself in a truly global lifestyle, where your career and your passion for travel move forward together.