Position Title: Senior Associate- CC Base Operations
Function: Cabin Crew Ops
Location: Bengaluru

A. Key Accountabilities

Base Operations & Performance:

• Operational Excellence Contributing towards the maintenance of defined OTP levels
• Coaching and counselling allocated crew.
• Conducting daily crew briefings as defined in performance indicators – creating a service focus and customer delight with each crew set. Meeting with crew post-flight to enquire about the flight and customer feedback.
• Assisting in the implementation of measures to improve NPS ensuring timely corrective action.
• Communicating with crew – sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to cooperate during exigencies etc.
• Assisting in managing crew availability as defined in performance indicators.
• Assisting in conducting inquiries on discipline cases as per the defined process.
• Highlighting delays in grounded crew.
• Sharing appreciation and ensuring updating to crew files.
• Providing objective and timely inputs as defined in the process of crew promotion, contract renewal, and probation confirmation.
• Assisting with situational/operational exigencies, over and above day-to-day operations, as and when required.

Safety:

• Reiterating safety updates to allocated crew.
• Contribution towards adherence to DGCA regulations, and conformance to audits.
• Escalating violations based on defined SOPs.

Crew Engagement:

• Ensuring attendance by allocated crew and ground teams in periodic engagement activities.
• Understanding and addressing day-to-day crew concerns – including but not limited to hotel, transport, compensation, uniforms etc.
• Monitoring inputs by crew on internal communication platforms, recommending corrective action where required.

Rostering: 

• Communication of emergency leave requests by crew.
• Crew Training: Assisting in the implementation of planned interventions 

Administration:

• Maintaining smooth operations at respective base and adherence to SOPs
• Liaising with inter and intra departmental stakeholders for enhanced effectiveness
• Coordinating with all stakeholders – internal and external – on matters related to crew and operations

People Management & Development:

• Managing and developing crew and ground reportees
• Providing objective inputs based on performance and potential for the growth and development of reportees.

B. Skills/Qualities Required

C. Educational and Experience Requirements