We started out in 1985 with just two aircraft and handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world. You could be part of our story and join us in our home city, Dubai. You’ll earn a tax-free salary and enjoy a competitive package of benefits. Our cosmopolitan team is built by people from over 160 nations. But wherever we’re from, there’s one thing we all share – a passion for travel. Our airline connects people to new places, experiences and cultures in 160 cities across six continents, and our route network is growing all the time. We have the only fleet of just A380 and Boeing 777 aircraft in the world, and we’ve won multiple awards for our on board experience. We’re looking for people from across the globe to join our team in a vast range of areas. Be part of Emirates and help us to create the future of travel.

Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
• Monitor import cargo receipt and breakdown; resolving any related issues
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
• Update flight handling reports including identification and monitoring of irregularities and discrepancies
• Dispatch post flight information to the correct departments in a timely manner.
• Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
• Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
• Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
• Provide support, guidance and coaching to Cargo Agents
• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Qualifications

Educated to at least GCSE standard or equivalent

Experience

A minimum of 3 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)

Knowledge/skills

Knowledge of Dangerous Goods regulations and ideally hold a DG certificate

Knowledge of Weight & Balance procedures and Live Animal Regulation

PC based skills including Microsoft Word/ Excel/ E-mail.

Fluency in English and Mandarin

Other job-related information

Night Shift pattern

The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers.

If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you.