Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Customer Care Senior Coordinator?
GREAT CAREER OPPORTUNITY FOR GDS EXPERIENCED TRAVEL CONSULTANTS!
Come join our Team!
We are Norwegian all the way and will be our customers smart move. We work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs.
Make your smart move now and join Norwegian!
As Norwegian is migrating from our in-house ticketing solution to Amadeus E-ticketing, we are looking for multichannel Customer Care senior coordinators based in Riga. You will be trained in/ learning a new and modern version of Amadeus (ARD Web Graphic).
So, if you have a passion for working with Amadeus and the airline and travel industry and would like to be part of Norwegian and an international team with colleagues in many countries, this is a great opportunity to fulfill your dreams!
We can offer:
- Competitive company benefits including employee priced tickets.
- Health and travel insurance
- Positive and exciting workplace in an international organization.
- Challenging, variable, and dynamic environment
- You are our ideal candidate if you have:
- English language skills at least B2 level (verbal and written).
- Advanced knowledge and understanding of Amadeus E-tickets and EMDs and how to book and reissue
- Beneficial to have BSP/IATA pricing, tariffs and refunds experience.
- Good computer literacy skills and experience working in digital platforms.
- Customer focus competency, good communication skills in verbal and written.
- Previous work experience in frontline customer service in an airline or contact/call center or travel agency.
- Fluency in any Scandinavian language will be considered an advantage
This job will be for you if have:
- Relationship building and ability to work in a team.
- Problem solving competency, flexibility.
- Ability to focus and work in high pace and dynamic environment.
- Self-driven and structured work style.
- Ability to take ownership, solution orientated, proactive, with “can do” attitude and strong work ethic.
- Ability to learn quickly new technology.
- Ability and desire to develop professionally.
- Good communication skills
In this role you will be responsible for:
- Ensure excellent customer service across all communication channels (phone, e‐mail, social media, live chat) by providing information and booking assistance to Norwegian customers.
- Responsible for handling complex cases related to customer inquiries where specific Amadeus knowledge and experience is needed, including transferred customer inquiries from Customer Care Coordinators when escalation is required.
- Support for new users in Amadeus.
- Make outbound calls to customers when required.
- Perform administrative tasks to support business requirements as and when needed.
- Identify and escalate situations requiring urgent matters further to relevant department/person or direct manager.
- Stay updated with system information, changes, and updates.
Working time:
- Aggregated working time.
- Shift based work according to monthly work schedule, including work in weekends and national holidays.
Do you have any questions?
If so, please contact:
Lasma Vaisjuna
Director Customer Care Operations Latvia
Email: Lasma.Vaisjunanorwegian.com
Inese Babre-Romanovska
Senior HR Advisor
Email: Inese.Babre-Romanovskanorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application.
You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system.
We hope to welcome you on board!
Travel required:
Application deadline: 07.04.24
