Senior Customer Relations Coordinator

Application deadline: 30.04.2026

Location: Norway

Type of contract: Permanent

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Senior Coordinator Customer Relations?

We are looking for a new Coordinator in Customer Relations to manage all aspects of customer claims and feedback. This includes handling payments, flight irregularity claims and customer feedback. You will ensure timely and efficient resolution in line with airline liability regulations and company policies.

What is it like to work at Norwegian:
Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.

Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.

No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

So, fasten your seatbelt — your next exciting career journey starts here!

In this role you will be responsible for:

• Manage all customer claims and feedback — including payments and flight‑irregularity cases — ensuring timely and efficient resolution.
• Stay up to date on customer‑rights legislation (e.g., EU261/2004) and airline liability requirements.
• Ensure compliance with Norwegian’s policies and guidelines in all case handling.
• Make independent decisions within established policies and liability frameworks.
• Handle sensitive and complex cases efficiently to prevent escalation.
• Collaborate closely with the team and stakeholders across the organization.
• Contribute to projects related to customer irregularities and flight disruptions.
• Support other Customer Care tasks when needed.

You are our ideal candidate if you have:

• Experience in written case handling and Customer Service (minimum 1 year), with strong skills in clear, accurate, and professional written communication.
• Good knowledge of airport logistics, booking flows, Norwegian’s products, rules, and customer experience, as well as solid understanding of passenger legislation (EU261/2004, CAA requirements).
• Proven decision‑making ability, able to handle challenging, complex, or sensitive cases independently and confidently.
• A proactive, solution‑oriented mindset, with creativity, adaptability, and commitment to personal and professional growth.
• Excellent technical skills with tools such as Zendesk (ZD), Bono, AMA, Tidy, and Microsoft 365, and strong computer proficiency with high attention to detail.
• Strong organizational, communication, and interpersonal skills, able to prioritize effectively and collaborate well across teams.
• Native or near‑native Norwegian/Scandinavian and English proficiency, both written and spoken.

We can offer:

Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.

Here’s what you can look forward to:

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
• We have good pension schemes
• Get comprehensive medical and travel insurance
• You will have the flexibility to combine working from our office and from home
• We offer a competitive salary
• Possibility to participate in activities run by Norwegian SportsClub
• Opportunity to join our share saving plan

Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

Interested? Let’s talk!

If you have any questions, feel free to reach out to:

Christine Næss

Manager Customer Relations

Christine.Naessnorwegian.com

“We care for each other, our customers and our environment as we navigate the skies together
- the Norwegian way”

Location: Norway

Travel required: No travelling required

Application deadline: 30.04.2026

About Norwegian