Job Title: Sr. Executive - IFS

Reports To: Base Head – ChennaiMinimum Qualification: 10+2

Role Summary

Responsible for day‑to‑day Cabin Crew Operations during the shift, ensuring operational efficiency, compliance, coordination with cross‑functional teams, and delivery of key performance indicators at the Base.

Key Responsibilities

• Act as duty in‑charge (as applicable) and ensure on‑time cabin crew reporting.
• Verify completion of mandatory pre‑flight medical checks.
• Provide critical operational updates and special briefings.
• Ensure crew carry mandatory documents and latest circulars.
• Coordinate with Crew Control, Scheduling, Training, Catering, etc. on flight delays, roster needs, and technical issues; ensure clear communication to crew.
• Drive efficiency in the Briefing cycle and meet expected KPIs.
• Work towards improving OTP (On‑Time Performance) and weekly metrics.
• Support new operational projects and adapt to evolving business needs.
• Assist in developing procedures, policies & guidelines aligned with corporate and IFS standards.
• Monitor attendance statistics; ensure accountability and implement solutions for sickness, absences, and conduct issues.
• Promote safety and security culture within IFS.
• Support adherence to departmental budgets.
• Provide recommendations for manuals and departmental development.
• Be on‑call to minimize operational disruptions while considering crew welfare.
• Optimize team utilization and roster planning to avoid crew shortages.
• Focus on continuous self‑development and skill enhancement.
• Ensure timely submission of flight reports by base leads.

Interpersonal & Technical Skills

• Ability to lead objective‑based discussions.
• Strong written and verbal communication skills.
• Strong analytical and problem‑solving ability.
• Effective people and leadership skills.
• Proficiency in MS Excel, Word, and PowerPoint.
• Excellent command of written and spoken English.