Senior Manager - ATW (Above the Wing) Performance & Execution

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

As the Senior Manager – ATW Performance and Execution in Airport Operations, you will play a pivotal role in driving the strategic execution of the United Next growth plan and AO performance excellence. You will collaborate closely with cross-divisional teams to research, evaluate, and recommend solutions and tools that support the long-term strategic plan of United Next. This includes optimizing operations, supervising hiring, training, recurrent training, facility needs, and more. Your expertise will be critical in finding opportunities for improvement in the airport customer journey and collaborating with cross-departmental leaders to improve the passenger experience. You will also provide regular updates to key executives on the progress of key initiatives.

• Develop and implement a performance evaluation process, applying both quantitative and qualitative inputs, to recommend analytic solutions and tools that align with the United Next long-term strategic plan, including Standard Operating Procedure (SOP) optimization, hiring practices, training, and facility improvements.
• Drive process improvements across critical areas of the airport customer journey to bring our long-term vision to life.
• Collaborate effectively with peers to ensure detailed transitions and address interdependencies.
• Provide project management support to ensure timely delivery of key achievements in support of our growth plan.
• Deliver regular updates to key divisional and cross-departmental executives, showcasing progress on key initiatives.

NOTE: This position is based at the CSC-Willis Tower in Chicago, IL and considered as a hybrid work-schedule working on a 2-days in office schedule, however, that my evolve with the needs of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree or 4 years of relevant work experience
• 8+ years of relevant experience
• Proven experience driving complex initiatives and/or projects with measurable results
• Strong ability to build and deliver executive-level presentations
• Outstanding collaboration skills – a true teammate
• Proficiency with Microsoft Office products, with emphasis on Excel and PowerPoint
• Excellent analytical skills
• Willingness and able to travel 40 to stations globally
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree or equivalent experience
• Experience with PowerBI, Power Apps, Foundry/Palantir, and SQL
• Background in Industrial Engineering or Operations Research

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.