Senior Manager - Strategy and Advanced Analytics

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

As a Sr. Manager – Strategy & Advanced Analytics, you will partner with the Personalized Offers and Digital Marketing & Content teams to define and execute advanced analytics initiatives that drive incremental revenue, improve efficiency and/or customer satisfaction including big data, machine learning models, statistical models, optimization models, etc. Will be responsible for identifying and analyzing opportunities as well as managing the execution and delivery of projects. Will be working with and managing internal and external partner teams both in the US and off-shore. This role will require strategic thinking and strong client focus. Will lead a team and be responsible for providing coaching, mentoring and development.

• Manage the development and implementation of projects that apply industrial engineering, operations research, statistical and machine learning techniques and involve team members across all data analytics areas, vendors and external partners to solve critical business problems
• Activities involve leveraging big data and the development of mathematical models and analytical tools to provide decision making support or complex technical functions such as employee and aircraft scheduling, manpower planning, inventory management, supply chain management and real time asset deployment
• Engage with partner organizations and other stakeholders to identify business value, drive consensus around project scope, value, delivery timelines, and follow-on work, if any
• Responsible for managing the work of a team of a few individuals who design and/or implement mathematical models with an orientation to locating opportunity and delivering value
• Train, develop, and mentor analysts across the analytics team
• Responsible for assuring a high level of technical skills and knowledge within the team for one or more of: optimization modeling tools (such as CPLEX, OPL etc.), or statistical modeling tools (such as SAS, R, etc.), or knowledge of ML/AI toolkits and associated programming (such as Python etc.), or BI tools (such as Spotfire, Tableau, etc.)
• Liaise with Digital Technology to partner on technology solutions as applicable
• Partner with partner teams to identify initiatives and develop advanced analytic solutions
• Be a thought partner to partner teams creating a competitive advantage through analytics
• Be accountable for deliverables by understanding and balancing the competing demands for project scope, time and quality
• Lead status meetings and manage frequent communication to key stakeholders including communication and presentations with emphasis on visualization skills, quality and timeliness
• Perform ad-hoc analyses as needed
• United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Required

• Bachelors degree
• BS in operations research, statistics, engineering, ops research, analytics or a related quantitative field
• 9+ years of relevant experience
• At least one year of project lead experience
• Project management experience
• At least one year in a supervisory role preferred
• Strong passion to solve business problems with data
• Proficiency with Microsoft Excel and PowerPoint
• Experienced in analyzing complex, high volume, high dimensionality data from various sources to identify patterns and relationships
• Ability to multi-task and prioritize activities quickly and effectively
• Ability to proactively manage stakeholder expectations on current and future business needs
• Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does
• Excellent skills in verbal/written communication, presentations, and project planning
• Strong analytical ability, applies analytical and pro-active thinking to client agenda to ensure robust, appropriate, value-add client solutions
• Able to adapt to changing business environment. Able to influence business strategy and act as a thought partner and the ability to maintain/develop a pipeline of potential engagements
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Masters degree
• Advanced degree (M.S., Ph.D., or equivalent) in a related quantitative field
• 5+ years of experience at successive levels of quantitative and analytical fields e.g. IE, OR, Statistics, ML/AI, financial modeling etc.
• 3+ years of airline business experience
• Knowledge/familiarity of using and/or driving work on Big Data ecosystems and database querying languages (one or more of SQL, Python, etc.)
• Knowledge and/or experience of one or more of: optimization modeling, or statistical modeling, or ML/AI preferred
• Experienced in using visualization tools such as Tableau – Spotfire experience