Position Summary:
The Senior Manager Airports Services and Planning reports to the Director of Airport Improvement and Business Partner Development. The Senior Manager Airports Services and Planning partners with all Airports Directors to support the broader Airports team by developing and managing critical business partner and support functions across the JetBlue network. The Senior Manager will be responsible for planning and having oversight over key Airports support functions including Airport Contracts, Analysis, Cargo, Ground Service Equipment (GSE), Deicing, and Into Plane Fueling – each supporting the Customer Experience vision of our Crewmembers delivering a personal, helpful, and simple travel experience for our Customers.
The Senior Manager Airports Services and Planning is a key member of the Airports team that partners with the Commercial Team, Strategic Sourcing, as well as all Regional Managers across the JetBlue network to ensure we are meeting our operations goals and managing and incentivizing our business partner relationships. The Senior Manager is also responsible for coordinating with Corporate Safety and Audit to ensure that all support services are operating within all regulatory requirements and standards.
Essential Responsibilities:
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- Develop and/or oversee critical business partner relationships across multiple functions and services to ensure business requirements are reflected in all contracts, proper and impactful service-level agreements are negotiated, and all contracts are compliant with regulations and performance standards.
- Oversee the field operation of all support services to their respective contractual obligations, execute service-level agreements with business partners as appropriate, and continually assess and modify contracts to properly support the needs of the operation.
- Lead, support, and mentor the Airport Services teams, including Analysis, Cargo, Deicing, Into Plane Fuel, and Ground Service Equipment to ensure regulatory compliance, adherence to policy, effectiveness, and continuous improvement to support the evolving needs of the company
- Accountable to leadership for ensuring the safety and security of ground handling operations
- Ensures that policies are conducted in accordance with applicable federal regulations and standards
- Partner with the Industrial Engineering and Continuous Improvement teams to drive process alignment, efficiencies, and improvements throughout the Airports workgroup
- Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement and development of their succession plan and for the department
- Other duties, including potentially other department oversight, as assigned