CAE Flight Operations Solutions is an industry-leading digital platform trusted by the worldu2019s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAEs flight operations software backed by a global team and unparalleled expertise.
We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets u2013 Commercial Aviation, Business Aviation and Crew Engagement.
Spanning crew, flight, movement, airport, on-board catering, and cost management, CAEs customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.
CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.
The role we are offering you:
Were looking for a highly motivated Senior Manager, ITSM/ITOM to manage a team and champion the ongoing implementation and evolution of service management processes at CAE. As Senior Manager, you and your team will be responsible for the development and enhancement of an enterprise IT Service Management and IT Operations Management strategy and roadmap to ensure operational excellence and continuous improvement of operational performance for technology services across CAEu2019s business. You and your team will be accountable for developing processes and policies to support the needs of CAEu2019s various businesses; driving implementation and adoption of ITSM processes across the enterprise; and establishing continuous service improvement practices to ensure the evolving needs of the business are satisfied. Are you ready to:
Responsible for leading a team of technologists and leaders in the areas of platform administration, process engineering, service transformation, service management, metrics, and reporting
Develop a team and define roles and responsibilities
Provide direction and goal setting on strategy and operations
Promote and champion the benefits of Incident, Problem, Change, Knowledge, and Event Management
Lead continuous service improvement and ongoing process maturity through regular reviews of the process and tools, reporting, and through regular engagement with partners
Drive and measure customer satisfaction across all platform partners and users
Ensure all service management processes enable service agility
Establish and execute a framework for measuring and reporting relevant operational KPIs in support of business objectives
Our ideal candidate has:
Bachelors or Masters degree in Computer Science or related field AND a minimum of 5 years of relevant experience OR; equivalent combination of experience, training, and/or education
5+ years experience in ITSM and/or Information Technology
Experience driving the adoption of ITSM best practices
Experience developing strategies and roadmaps for operational excellence
Expert knowledge of ITIL framework and managing transformation and ongoing operations of Service Management processes
Experience in producing reports based on metrics and key performance indicators
Able to guide and support ITSM processes and/or service improvement efforts by cultivating strong collaborative working relationships with cross-functional teams
Working knowledge of ServiceNow
Working knowledge of change management methodology
CAE offers:
an environment where your initiatives will be recognized and valued
the opportunity to travel internationally u200B
the opportunity to work on a variety of projects on a multidisciplinary team
the opportunity to represent the organization at external conventions and conferences
the possibility to work from home occasionally
flexible schedules
attractive employee benefits
Come share your passion with us!
About CAEAt CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, weu2019re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firstsu2014the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, weu2019ll make sure our customers are ready for the moments that matter.
Read our FY22 Annual Activity and Corporate Social Responsibility Report
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LinkedIn:www.linkedin.com/company/cae
Hashtags: CAE; CAEpilot
CAE Contacts:
General Media:
Samantha Golinski, Vice President, Public Affairs & Global Communications
+1-514-340-7939, ext 7939, samantha.golinskicae.com
Investor Relations:
Andrew Arnovitz, Senior Vice President, Investor Relations and Enterprise Risk Management, +1-514-734-5760, andrew.arnovitzcae.com
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