Brief about the role/ team/ candidate requirement

The Crew Systems team within the Operations Control Center (OCC) is responsible for managing and optimizing crew planning, tracking, and communication through advanced technology solutions.The Manager/Senior Manager – Crew Systems will lead initiatives to enhance system performance, ensure seamless integration between crew management systems and other operational platforms, and support day-to-day OCC operations through automation and process improvement.

The ideal candidate will bring deep knowledge of airline crew operations, hands-on experience with crew management software, and the ability to bridge business needs with technical solutions. This role requires close collaboration with Flight Operations, Crew Scheduling, IT, and vendor partners.

Qualifications & Experience:

• Bachelor’s degree in engineering, Aviation Management, Computer Science, or related field.
• Minimum 10 years of experience in Airlines or Aviation Software companies.
• Proven experience working with Crew Management Systems (e.g., Jeppesen, AIMS, Sabre, or similar).
• Strong understanding of airline operational processes, particularly crew scheduling, tracking, and regulatory compliance (FDTL/FTL).

Skill set

• Expertise in Crew Management software configuration, troubleshooting, and process optimization.
• Strong data analytics and reporting skills to support decision-making.
• Working knowledge of system interfaces between OCC, rostering, and flight operations tools.
• Ability to lead cross-functional teams and manage vendor relationships.
• Excellent problem-solving, project management, and communication skills.
• Familiarity with automation tools, AI-based alerting, or digital transformation initiatives in operations is an added advantage.

Key Competencies

• Analytical Thinking: Ability to interpret operational data to drive efficiency and compliance.
• Stakeholder Management: Works effectively with internal departments and external vendors.
• Leadership: Capable of leading system-driven transformation and managing a small technical/functional team.
• Adaptability: Responds swiftly to dynamic operational environments and system challenges.
• Attention to Detail: Ensures accuracy in data flow, configurations, and rule-based logic.
• Process Orientation: Focused on standardization, automation, and continuous improvement.

Job responsibility

• Lead the management and maintenance of Crew Management Systems used by OCC.
• Ensure system configurations align with regulatory, contractual, and operational requirements.
• Coordinate with IT and vendors for issue resolution, upgrades, and new feature implementations.
• Analyze crew operational data to identify performance gaps and improvement opportunities.
• Support integration of crew systems with flight ops, roster, and communication tools.
• Drive projects to enhance automation, reduce manual interventions, and improve alerting accuracy.
• Liaise with OCC managers and crew planning teams to align system capabilities with business needs.
• Prepare system performance reports and present insights to senior management.
• Train and guide end-users on new functionalities, updates, and best practices.
• Ensure system reliability, data integrity, and compliance with audit standards.