• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Four (4) years of Airline Operations, Loyalty, or Customer Experience in an Airport environment
• Two (2) years of experience managing projects
• Strong proficiency in using Microsoft Office, especially Outlook, Excel and PowerPoint
• Ability to manage multiple competing priorities in a fast-paced environment
• Comprehension of Customer behavior, Digital and Customer personalization space
• Ability to build relationships and work across all levels and influence with impact
• Available for occasional overnight travel (10%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Five (5) years of Airline Operations, Loyalty, or Customer Experience in an Airport environment
• Three (3) years of leadership experience in an operational or airport environment
• Ability to cultivate a broad understanding of JetBlue’s Customer Personalization strategy including marketing, operations, metrics, financials, customer experience and training
• Knowledge of airline industry trends and travel technology
• Knowledge of customer engagement strategies, tactics, tools and production
• Highly motivated, capable of taking initiative, flexible within a constantly changing environment, and a self-starter with the ability to multitask
• Excellent verbal (telephone) and written communication skills with the ability to communicate ideas and recommendations to all levels within the company

Crewmember Expectations

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment

Work Environment

• Traditional Office Environment

Physical Effort 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $66,000.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.