Senior Staff Representative - Flight Operations

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Senior Staff Representative- Flight Operations is primarily responsible to the Managing Director, Flight Operations and the Director of Operations, Flight Operations while providing operational, communications, program management and administrative support. The Senior Staff Representative will also support the Flight Operations Duty Manager in the Network Operations Center.

• Provides a first point of contact with pilots in administering and communicating operational policies, procedures, and facilitation direction to resolve issues. Research collective bargaining and contract interpretation to support the Chief Pilot Office in personnel and grievance issues. Provides direction in the absence of flight management in non-flying and non-discipline matters. Pilot dependability oversight for daily AMS tracking, pilot sick leave, works with CSC Admin team to coordinate leaves of absence and Illness leaves and medical grounding.
• Resolves non-flight issues and provides and interfaces with other field, headquarters, ALPA and station operations organizations. Works with the station control center and customer service operations to facilitate decisions or resolve issues affecting the daily operation. Attends for the base, meetings with the station to include safety, airport authority and FIS meetings.
• Must demonstrate comprehension of the UPA, including disciplinary process, EAP, grievances, medical, currency/training requirements and FFDO procedures. Will be responsible for pilot Records and needs to be knowledgeable in Pilot Qualifications. This position will be responsible for all FAA mandated pilot qualifications entries and crew legalities.
• Coordinates crew desk transactions and scheduling concerning trip drops for flight management. Serves as local coordinator of new and/or ad-hoc pilot training programs, i.e., OTL, Fuel Efficiency, Enhanced CLR and Sabre.
• Handles all budgetary efforts, complete base audits and manage local reports. Some audits include the OSHA facility audits and complete the audit report for the station’s Manager of Ground Safety. Will coordinate all new base systems and ensure the other staff is trained. Each base has airport systems and badging requirements and procedures that they will need to learn that airport.
• Interacts with other Managers – Base Business Operations to ensure policies, systems and business procedures are consistent and cost effective throughout the system. Works with Hub Manager and provides leadership to the pilot group on initiatives designed to improve the efficiency of the station’s operation.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check all of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelors degree or 4 years of relevant work experience
• 2 – 4 years administrative support experience
• Expert knowledge of current CBA
• Budget planning and implementation
• Project management
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Positive attitude and ability to adapt to constantly evolving work environment
• Highly organized, and the ability to multi-task challenging priorities
• Ability to work with other team members across the organization and with Base leadership
• Excellent communications skills - written and verbal
• Excellent time management skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Masters degree or 6 years of relevant work experience
• 3+ years Flight Operations experience
• Validated experience in employee and customer advocacy
• Experience administering union contracts
• CCS, Pilot Records knowledge
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.