THE FUTURE IS WHAT WE MAKE IT.
Senior Technical Support Professional
KL, Malaysia
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Make the Best You.
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
Join Us and Make an Impact.
Provide world-class mechanical aerospace technical support to our internal and external customers. As a member of the Honeywell Aerospace Technical Support helpdesk in Kuala Lumpa, Malaysia, you will handle phone calls, emails, and web inquiries from customers operating and maintaining Honeywell equipment. You will drive timely identification, replication, investigation, resolution, and root cause analysis of customer technical issues. You will provide technical expertise for all Honeywell mechanical systems and components, and you will capture and reuse the knowledge gained through a knowledge management process. You will participate in and/or lead continuous improvement projects that improve customer experience.
Key Responsibilities:
- Respond to phone calls and emails requiring Honeywell Mechanical technical support, including Engines, APU and Mechanical systems.
- Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell mechanical systems.
- Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
- Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
- Document of customer issues in Salesforce.com customer relationship management system
- Build relationships with customers and internal support teams.
Responsibilities
Key Experience & Capabilities:
- Knowledge of aircraft maintenance and flight operations
- Bachelor’s or master’s degree
- Aerospace business acumen
- Honeywell product knowledge preferred
- Strong analytical and problem-solving skills.
- Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
- Ability to work under pressure
- Strong written and verbal communication skills
- Microsoft Office skills (Excel, Word, PPT, Outlook, Teams)
- Ability to work independently with little supervision
- Strong interpersonal skills and ability to form valuable professional relationships
- Strong time management skills with the ability to manage conflicting priorities
- Exhibits sound independent judgment in assessing priorities, needs, and problem resolution.
- Experience in minimizing defects and improving processes using Lean Six Sigma tools
- Salesforce.com (SFDC), NICE InContact, TeamCenter
- Knowledge Management Systems
Who We Are
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?vCG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
