WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95 of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

Reporting to the Head of Portfolio Training, you will be a part of the SITA Strategy & Growth Enablement, Portfolio Training team, responsible primarily for customer trainings on Baggage Management portfolio and occasionally supporting our sales teams with product knowledge.

The ideal candidate will have a strong baggage management technical background, excellent communication skills, and a passion for educating others about SITA’s products and solutions. You will work closely with product managers, solution specialists, solution designers, solution engineers, sales and relevant product teams to ensure that training materials are up to date and tailored to the audiences needs.

Travel

• Up to 50 global travel might be required as per customer training requests.

WHAT YOU WILL DO

Training Delivery

• Deliver hands-on training sessions (virtually and onsite) for multiple Baggage Management products to customers around the world, both virtually and on-site. This role may require conducting virtual sessions across different time zones from your home location and occasionally includes training internal SITA teams.
• Maintain up-to-date, organized training records, including certifications and performance evaluations.
• Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.
• Work closely with the Commercial Teams to support value proposition for Go-To-Market (GTM) activities.
• Collaborate with Solution Specialists teams to meet upcoming customer training requests.
• Ensure seamless integration and availability of course materials for all training initiatives.

Aviation and IT Expertise

• Employ deep expertise in aviation operations and airport ground handling technologies.

Innovative Technology Integration

• Oversee the incorporation and management of advanced learning technologies, including remote and virtual learning environments.
• Ensure the effective use of productivity tools such as PowerPoint, Excel, and Word.

Training Quality Assurance and Continuous Improvement

• Ensure impeccable customer trainings delivery.
• Maintain high training standards and satisfaction.
• Design and implement assessments to measure trainee understanding and competence.

Customized Training Solutions

• Design engaging and interactive learning experiences, adjusting training approaches to meet individual and organizational needs.
• Maintain up-to-date, organized training records, including certifications and performance evaluations.

Project Management and Stakeholder Collaboration

• Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.
• Collaborate with Solution Specialists teams to foresee upcoming customer training requests.
• Ensure seamless integration and availability of course materials for all training initiatives.

Subject Matter Expertise

• Serve as a Subject Matter Expert for both internal teams and external partners, contributing to the development of training materials and advising on training requirements for RFPs (Request for Proposals)
• Advise on training requirements for RFPs (Request for Proposals)

EXPERIENCE

• Bachelor’s degree in Education, Business Administration, Human Resources, or a related field. Master’s degree preferred.
• Minimum of 5 years of experience in training and development within the aviation industry.
• Demonstrated cross disciplinary collaboration across teams and developing innovative educational programs.
• Excellent communication, organizational, and project management skills.
• Proficiency in educational technology and e-learning platforms.
• Knowledge of ITIL, Agile Scrum, and ITSM methodologies is highly desirable
• Deep expertise in aviation operations and airport ground handling technologies.
• SITA WorldTracer /Bag Manager systems and familiarity with modern baggage handling technologies.
• Aviation industry background/experience

WHAT WE OFFER

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)

⏰ Flex Day: Shape your workday to suit your life and your plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Access competitive benefits tailored to the local spanet and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

For your security, during a SITA hiring process:

• Never respond to an email asking for a payment, your credit card number or a copy of your bank details.
• Always check the senders address before opening the message. For SITA, the address must be equal to “givenname.surnamesita.aero”. Otherwise, it is a fraudulent message.
• All open positions are published on SITA official website and we encourage candidates to apply through it directly.
• In case of issues with uploading your CV or accessing the application system, please contact us careerssita.aero