Job Description:
SECURITY CLEARANCE: Eligibility to gain UK DV Security Clearance
TRAVEL REQUIRED: Occasional
LOCATION: Newport, South Wales
TYPE: Full time
WHAT&39;S IN IT FOR YOU
Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday
Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000&43; E-learning courses, internal mobility including international opportunities
Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.
Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
In our today’s fast-paced and often unpredictable world, cyber threats against nations and societies increase continuously, are borderless and become progressively blurred and hybrid. Fighting against cyber threats means to always stay one step ahead of the cyber attackers. Building on our 30&43; year heritage as an integrated business of Airbus Defence and Space and our experience of protecting Airbus’ systems and platforms, we deliver tailored solutions to our customers and partners in the defence and aerospace domains.
Due to the expansion of the Support Team we have an exciting new opportunity to join us as a Service Delivery Manager within Airbus Cyber Security in Newport, South Wales
Reporting directly to the Portfolio Programme Manager your role will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget, time and quality measures.
You will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships. Leading all aspects of the Service Delivery Model, managing performance and Customer Satisfaction. Resolving any service problems customer complaints and associated recovery plans
Developing additional business through contract growth/changes, post design services changes and other service opportunities
HOW YOU WILL CONTRIBUTE TO THE TEAM
Act as a primary customer contact and point of escalation
Produce monthly, quarterly and annual reports for internal and external use
Oversee and manage Service Levels (SLAs & KPIs)
Work across multiple projects with changing priorities
Undertake financial responsibility for allocated contracts
Management of Incident/Problem/Change Management Processes
ABOUT YOU
Knowledge of ITIL and implementation of practices
Service planning
Risk and Ops management
Knowledge of Financial management
Experience of Managed Support Services
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
LI:MF1
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
AIRBUS Defence and Space LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
