A fantastic opportunity has arisen for a Service Delivery Manager to join the team with our prestigious client at their site in Glasgow

Our Opportunity

As a Service Delivery Manager you will be managing a portfolio of spares and repairs and accountable for on-time-delivery from the receipt of the purchase order through to delivery of the sales order.

Key responsibilities of the role

The role will include the following activities:
• Manage the day-to-day activity of your open order book, liaising with internal stakeholders e.g. Procurement, Industry, Sales Management Office, Trade Compliance and Quality Assurance for support to drive successful conclusions.
• Driving Customer on-time-delivery for repairs and spares.
• Management of any customer backlog.
• Forecast commitments for delivery, backlog and revenue for open order book.
• Customer intimacy to provide feedback and updates on progress.

About you

• Experience in a dynamic fast moving environment managing multiple internal and external stakeholder relationships.
• Contribution to refining processes and help drive improvements and efficiencies in the managing work load.
• Working knowledge of relevant ERP, PLM and Microsoft suite.
• Tenacious and focussed to drive results for our Customers.

Recognising the RESTRICTED nature of the work, suitable candidates will be SC cleared or eligible for this level of clearance