In this role, you will be responsible for the operation and further development of our CRM platform and will lead a specialised team of seven employees.

You will coordinate operational services, ensure service quality and work with your team to develop solutions for our customers.

• Management of a 7-person team in application management for MSD365 CRM, including resource planning, coaching and further development of team members
• Ensuring the smooth operation of the MSD365 CRM platform (customer engagement, sales, service, project operations, spaneting) in compliance with SLAs and ITIL processes
• Incident, problem & change management: Control and continuous improvement of operational processes according to ITIL standards
• Interface between customers, internal departments and technical teams – including escalation management and regular service reviews
• Identification of optimisation potential in operations and participation in the further development of the platform

Vacation / Christmas bonus, Special deals with selected partners , Employee events, Hybrid working possible, Flexible working hours, Mentoring

• Completed degree or training in IT and several years of professional experience in application management or operation of Microsoft Dynamics 365 CRM
• Experience in operating Microsoft Dynamics 365 CRM applications
• Very good knowledge of ITIL (ideally certified) and experience in applying ITIL processes in operational business
• Experience in leading teams and strong communication and organisational skills
• Knowledge of agile methods (SCRUM, Kanban, DevOps) is an advantage
• Fluent English skills