At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

This role leads the Business Office team, overseeing key operational functions including Finance & Administration, NOC Facilities, Resource Planning, and Employee Dependability. As the direct manager of cross-functional employees within the Business Office, this role is responsible for ensuring that internal processes run efficiently, accurately, and in alignment with company standards. The supervisor acts as both a leader and coach, providing direction, development, and performance oversight to team members. Success in this position requires strong organizational skills, an operational mindset, and a commitment to supporting business needs across multiple departments.
Lead and manage the Business Office team responsible for Finance, Resource Planning, and Employee Dependability functions.

• Oversees integrated business functions including financial operations, labor resource planning and employee dependability, ensuring accuracy, compliance, and operational continuity
• Acts as a central liaison between Business Office operations and cross-functional stakeholders to resolve issues and support business needs
• Drive continuous improvement through process evaluation and implementation of best practices
• Ensure compliance with company policies, procedures, and regulations across all business office functions
• Management of direct reports/dotted line reports, comms, reviews, knowledge skills and abilities sharing/development, coaching, etc.
• Develop, implement, and maintain standardized process to ensure consistency and accuracy

NOTE: This position is located in Arlington Heights, IL and considered a hybrid-work schedule.

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• 2+ years of airline operational experience
• Excellent written and verbal communication and presentation skills to all employee levels
• Strong skills in MS Office tools - Excel, Power point and PowerBi
• Strong organizational and time management skills
• Strong data analysis and problem-solving skills
• Ability to build consensus and relationships across the organization
• Provide leadership to the direct reports to ensure accomplishment of goals set by the management team
• Reliable, punctual attendance is a crucial function of the position
• Must be willing and able to travel at least 50
• Must be willing to work a hybrid-work schedule
• Must be willing and able to work at the Arlington Heights facility in Arlington Heights, IL
• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

  
  

What will help you propel from the pack (Preferred Qualifications):

• Bachelors degree
• 2+ year of finance/accounting experience
• 2+ year of resource planning experience
• 2+ year of team leading experience