Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what’s next. Let’s define tomorrow, together.Des
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Supervisor - Catering Operations
Job Description:
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities


The Catering Operations Supervisor serves as Manager on Duty (MOD), providing frontline oversight of catering kitchen operations during assigned shifts. This role ensures safe, timely, and high-quality execution of meal production and aircraft departures while coordinating real-time operational changes.
This is a hands-on leadership role suited for an early-career operations professional with 2-3 years of experience in a fast-paced, shift-based environment.

  • Shift Leadership & Operational Execution
  • Embedded in caterer operation to monitor daily performance and address delays, service issues, and safety incidents to mitigate risk to United’s operation
  • Serve as MOD, overseeing vendor kitchen operations during assigned shifts, with routine driving between catering facilities and on-airport presence
  • Ensure production readiness, food safety and safety compliance, quality standards, and on-time departures
  • Develop clear communication channels with vendor caterer and United operational teams
  • Coordinate IRROPS event response in real time

  • Complete required reporting and escalate operational risks as needed
  • Performance, Auditing & Regulatory Compliance
  • Lead root cause reviews and support corrective actions in partnership with corporate and catering safety & food safety teams
  • Conduct regular audits ensuring compliance with Catering Operations Business Manual, United Airlines Safety Standards, and other regulatory requirements
  • Support investigations into safety incidents including corrective action planning
  • Facilitate partnership with United Airlines Food Safety and operational Safety/Security teams
  • Promote safety awareness and ensure regulatory and food safety compliance
  • Cross-functional Collaboration
  • Serve as a supporting liaison between Catering vendor and local airport personnel including Inflight, Airport Operations and other similar groups
  • Support meetings, channels of communication and other forums for robust information sharing and planning at the local level
  • Serve as point of escalation and support for Catering vendors
  • Serve as consultant and subject matter expert as needed providing guidance and advice to catering partners and local operating groups
  • Coach frontline teams on processes and catering technology systems
  • Regularly interface with field and CSC-based Catering leadership teams, to provide for adequate situational awareness and obtain support as needed
  • Change Management
  • Provide direct support to catering partners on-site in the kitchens for new initiatives such as technology enhancements, changes to United’s performance management system, new process adoption, etc
  • Partner with CSC and leadership teams to support change management and communication plans for initiatives
  • Provide on-site support and monitoring of adoption and success for new initiatives
  • Coordinate execution of new menu concepts and service enhancements

QualificationsWhat’s needed to succeed (Minimum Qualifications):
  • Bachelors degree or 4 years of relevant work experience
  • Business, Operations, Engineering or Related Fields
  • Minimum 2 years equivalent or similar work experience
  • Strong decision-making and communication skills
  • Ability to work flexible schedule to cover operationally critical days of week, rotating shifts, weekends, and holidays
  • Advanced skills in Microsoft Office suite
  • Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
  • Proven track record to work independently, in controlled and uncontrolled operation environments, and in a team environment
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):
  • Bachelors degree
  • Safety Management systems
  • HACCP, PCQI or equivalent food safety certificates
  • 2+ years of vendor management, airline catering, airport operations
  • Prior team lead or supervisory experience preferred

The base pay range for this role is $66,500.00 to $86,616.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry
Company Details
United Airlines
1200 Algonquin Rd
Elk Grove Village, Illinois 60666 USA
www.united.com
96 Open Jobs Available
Commercial aviation carrying passengers and cargo worldwide.

Benefits:
Employees enjoy a full benefit package including unlimited travel for themselves and their families.
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Chicago, Illinois, United States
Type
Permanent
Company Details
United Airlines
1200 Algonquin Rd
Elk Grove Village, Illinois 60666 USA
www.united.com
96 Open Jobs Available
Commercial aviation carrying passengers and cargo worldwide.

Benefits:
Employees enjoy a full benefit package including unlimited travel for themselves and their families.

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