Supervisor - Ground Service Equipment Maintenance Operations

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

This position is required to supervise (GSE) ground service equipment operations at United staffed maintenance operations. Responsible for the local maintenance planning and execution; efficiency, accountability and dependability program execution and (SLA) service level agreement compliance delivering the optimum level of GSE in support of safe and reliable airline operations. Partners with all local customer bases ensuring positive customer relations and service level goals achieved. Maintain a positive working together relationship among co-workers and customers.

• Supervises team performance and execution against all division and corporate maintenance objectives
• This includes maintenance customer service level agreement (SLA) compliance, maintenance cycle time, all in service level goals / tolerances, planned and preventative maintenance program compliance
• Leads efficient and effective team maintenance operations in a positive, productive and safe work environment
• Supervises maintenance productivity, coordinates technical training, manages employee dependability issues, supports team recognition program and supports employee accountability programs in accordance with policy
• Leads safe and environmentally compliant maintenance operations
• Supports all safety/OSHA, environmental and training programs compliance
• Supports safety mitigation programs and leads investigations that support root cause analysis of accidents, injuries and incidents involving ground service equipment or team personnel
• Maintains proactive communication and positive relations with maintenance team and customer group stakeholders
• Manages accurate and effective customer reporting and communication programs while sustaining positive customer service and efficiency ratings

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

The salary for this position is $115,990 to $133,390, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

Job Posting End Date is 2/23/2024

• Post-secondary education in a technical- or maintenance –related field, or equivalent work experience
• Minimum 2 years experience in a maintenance- related role
• Knowledge of planning and execution of maintenance operations, leading a team of maintenance personnel, advanced computer skills
• Possess related technical knowledge
• Limited travel may be required

• Associate’s degree in business or related field
• ASE Certification
• Prefer experience in GSE-related maintenance operations
  

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.