• Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.
  
  
• Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.

• Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
  
  
• Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
  
  
• Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels.

• Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff?s objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.
• Carry out credit card verification and Travel documents checks diligently.
• When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.

Qualifications & Experience:

Minimum `O? Level or equivalent.

Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.

Experience:

Given the specific requirements at outstations, a minimum of 4 years? Airline Industry experience is required.

Knowledge/Skills:

A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems.

Knowledge of Baggage Tracing and claims handling.

Knowledge of Microsoft Word/ E-Mail/ Excel advantageous.

Fluent in spoken and written English and local language.

Advanced skills in Customer Service Delivery.

Competitive Salary and Benefits