:
· High School Diploma or General Education Diploma (GED) or equivalent
· Three (3) years of Customer service, sales, or airline experience, OR one (1) year JetBlue CEX experience
· Able to stand continuously up to four (4) hours at a time
· Must be able to read, write, and speak English and native language of the station
· Ability to handle confidential information with professionalism and diplomacy
· Able to work variable hours, flexible shifts, including holidays and weekends
· Ability to perform under pressure and fixed time constraints
· Proficient knowledge in Microsoft Office
· Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
· Available for occasional overnight travel (25%)
· Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
· Depending on location, may need to acquire and maintain a United States Customs Clearance
· Supervisors overseeing Ground Operations must possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
· Pass a ten (10) year background check and pre-employment drug test
· Legally eligible to work in the country in which the position is located
· Able to work with various forms of payment (cash, credit cards, traveler’s checks, etc.)
· Valid Visa to travel in and out of the United States of America
Preferred Experience and Qualifications:
· One (1) year of leadership or Supervision experience, preferably in the Airline industry
· Outstanding leadership capabilities, with ability to lead, train and motivate
· Knowledgeable in Airport Operations and/or Ground Operations
· Knowledgeable in Sabre and Movement Control Web
· Knowledgeable in FLM, Blue Eye, CRO, GSC
· Excellent time management and prioritization skills
· Excellent Customer service skills
· Ability to think creatively
· Bilingual skills
Crewmember Expectations:
· Regular attendance and punctuality
· Potential need to work flexible hours and be available to respond on short-notice
· Able to maintain a professional appearance
· When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
· Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
· Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
· Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
· Adhere to all applicable laws, regulations (FAA, OSHA, DOT, CAA, UK Dft etc.) and Company policies, procedures and risk controls
· Uphold JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
Equipment Operation:
· Computer and other office equipment
· Jet bridge and/or airstairs operation
· Public Address System
· Supervisors overseeing Ground Operations will use Ground service equipment (GSE), hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary (Ground Operations Crewmembers)
· Informational Display Screen systems (RIDS, FIDS, BIDS, GIDS, SPIDS)
· Free-standing computer kiosks used to identify and process Customer reservations
· Bag Scanners
· Duty Phone
Work Environment:
· Airport environment
· Subject to weather and elevated noise levels within airports
· Ability to stand for an extended period of time
· Required to do shift work and irregular hours due to irregular operations
Physical Effort:
· Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.