Company Horizon Air
The Team
As a Horizon Air flight attendant, you’ll fly regionally throughout the West, creating signature inflight experiences can make for a fun and challenging career. Our flight attendants always keep safety as their number-one priority and always bring their best selves to work. If you can manage a flexible schedule, commit to upholding our high standards, and create remarkable moments that people will remember, we want to hear from you.
Role Summary
The Supervisor Inflight Performance coaches and guides flight attendants to ensure performance results are maximized to create, maintain, and recognize a high-performance culture. This role ensures consistent application of company and contractual policies as they relate to flight attendants in all domiciles. The Supervisor Inflight Performance demonstrates a commitment to Horizon’s flight attendants by overseeing the execution of attendance, performance, investigations, employee recognition and leaves of absence. This role partners with the inflight base supervisors to provide probationary flight attendants with clear expectations, ongoing feedback, and performance appraisals that enable them to be their best.
Key Duties
Demonstrate commitment to Horizon’s flight attendants by being a support for attendance, performance, investigations, employee leave of absences, and simplifying processes in a hassle-free manner.
Ensure consistent application of company and contractual policies as they relate to flight attendants in all domiciles.
Coach and guide employees to ensure performance results are maximized to create, maintain, and recognize a high-performance culture.
Administer investigations that involve a primary focus on attendance and reliability in addition to work rule violations in a timely manner (e.g., attendance and reliability, company or flight attendant manuals, rules or regulations, customer complaints, and crew conflicts).
Support the Manager of Inflight Labor & Performance with plans and processes to conduct accurate, complete, and thorough investigations within specified timeframes (i.e., identifying witnesses, appropriate questioning, statement gathering, and other evidence).
Support the Manager of Inflight Labor & Performance with investigative findings and prepare comprehensive documentation to support appropriate actions.
Partner with the Manager of Inflight Labor & Performance to provide recommendations and corrective action surrounding the performance of flight attendants.
Consult with the absence management team to ensure compliance with all Americans with Disabilities Act (ADA), federal, and state rules and regulations for employee leaves of absence.
Partner the with inflight base manager and supervisors to establish and achieve performance metrics in a way that delivers award winning results.
Partner with the inflight base supervisors to provide probationary flight attendants with clear expectations, ongoing feedback, and performance appraisals that enable them to be their best.
Participate in Duty Officer rotation.
Job-Specific Experience, Education & Skills
Required
Minimum of 3 years of airline/operations experience.
Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
Ability and willingness to travel up to 50 of the time.
Ability and willingness to accept frequent schedule changes.
Experience managing multiple cases or projects to timely resolution.
Demonstrated ability to work collaboratively and effectively in a team environment.
Ability to form strong partnerships and business relationships with flight attendants and peers.
Self-reliant, self-motivated, and engaging.
Ability to become flight attendant qualified.
Effective communication (e.g., verbal, written, and listening) and interpersonal skills.
Detail oriented and highly organized with an ability to multi-task and work independently with limited guidance in a fast-paced environment.
Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
High school diploma or equivalent.
Minimum age of 21.
Authorized to work in the U.S.
Preferred
1 year of supervisory experience.
Experience preparing verbal and written investigative reports.
Knowledge of aviation industry.
A Bachelor of Arts or a Bachelor of Science degree.
Airport SIDA Badge Requirements
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Salary Range
$67,725-- $86,200 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 2/25/2024
Location Seattle, WA - Flight Ops
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
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Job Locations USA-WA-Seattle
Requisition ID 2024-11914
Category Corporate & Operations
Workplace Type Onsite
