Overview
Let your career take off with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
- Travel privileges on the American Airlines global network
- A generous vacation plan designed to let you enjoy your travel perks
- 401(k) with company match
- American Airlines Group (AAG) profit-sharing and bonus opportunities
- A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
- Premium dental coverage
- Vision plan options provided, including a plan that covers both glasses and contacts every year
- Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
- Access to 24-hour virtual urgent care services
- Family planning and fertility treatment
- LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
- Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
- Flexible Spending Accounts for both Health Care and Dependent Care services
- Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Responsibilities
Position SummaryThe Supervisor of Inflight Administration directly reports to the Assistant Director of Inflight Training and Standards and is responsible for managing essential administrative support functions supporting the operations and training teams.
Job Responsibilities
- Responsible for managing system parking administration for all crew members and update of applicable systems to track parking assignments and costs, as well as reporting of such activity.
- Will act as the primary badging contact for the department, to include coordination with individual crew bases for PSA IDs, individual station Secure Identification Display Area (SIDA) badges and tracking and processes associated with new badge issuance or loss/replacement of badges.
- In coordination with the Crew Support Desk Specialist team, reviews customer compliments and complaints and proposes ideas for improvement.
- In coordination with the Crew Support Desk Specialist team, support with processing of DOT and FAA complaints or investigation requests.
- Coordinate with the Leave of Absence team on leave requests and tracking of crew members on various leave types.
- Coordinate system-wide events and initiatives, to include promotions by the American Airlines Credit Union, Barclay’s Bank, and other support organizations.
- Act as the primary contact for interdepartmental administrative processes and coordination.
- Create L Drive folders for new crew members as they are brought onboard, along with other necessary onboarding functions.
- Responsible for managing AFA grievance tracking and reporting.
- Primary contact for interdepartmental administrative coordination.
- Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
- Performs other duties as assigned.
Position Specifics
QualificationsRequired
- High school diploma or equivalent.
- Previous leadership experience.
- Excellent interpersonal, planning and organizational skills.
- Above average oral and written communication skills.
- Working knowledge of Microsoft Office Suite products.
- Experience with telephone conferencing and email communication.
- Ability to speak/read/write in English.
- If hired, must be able to demonstrate that you are authorized to work in the U.S.
Preferred
- Previous aviation experience.
- Previous experience in a supervisory role and/or managing in a union environment.
Additional Information
Supervisory Responsibility: This is a supervisory position.
Delegation: In absence, responsibilities delegated to the Assistant Director of Inflight Training and Standards.
Authorities: None.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.