Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Support Services team consists of two departments: Imaging and Mailroom. Principal duties and responsibilities listed are representative of the overall duties performed by the department. The Support Services Supervisor would be a working leader, proficient at these tasks and in addition, but not limited to, provide first level of support for department issues, team performance reviews, scheduling and managing procedural documentation

• Manage the daily Support Services operation
• Lead, coach, educate, train, and motivate Support Services’ team members
• Evaluate daily workload and assign daily tasks as needed, ensuring accuracy and completion of all work
• Facilitate and support departmental projects, including recommending initiatives and projects to streamline and automate departmental work
• Cross-train employees to perform both imaging and mailroom duties
• Maintain current departmental policies and procedures
• Assist Manager on departmental annual budget, explaining monthly variances and developing project and capital expenditure recommendations
• Perform administrator duties and vendor management oversight for the third-party applications utilized
• Perform other duties, as assigned

As a working Supervisor, the selected candidate will also daily be spending a significant portion of their time doing the operational work within Support Services:

• Receive, sort and distribute incoming mail
• Receive incoming deliveries to be delivered throughout the Credit Union
• Process outgoing mail and packages
• Operate and maintain postage metering system as well as the letter folder/stuffer equipment
• Track and log documents, postage and packages using electronic tracking system and computer software
• Work directly with all parcel delivery services and assist all Credit Union departments with mail services
• Maintain copy paper supply and fulfill branch supply orders
• Order the delivery and pickup of documents from off-site storage facility
• Prepare documents for imaging
• Index documents received electronically or in paper batches
• Import and process documents from the network
• Process exceptions in the departmental research folders
• Index and delete documents from the imaging system
• Maintain and adhere to records retention and destruction policies
• Clean out backfiles from off-site storage facility
• Process returned Visa debit cards
• Assist users with document research requests
• Sort returned mail

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and ensuring that his/her work is compliant with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• Experience utilizing standard computer applications and performing data-entry with a high degree of accuracy
• Previous successful leadership experience

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Webex)
• Ability to exercise excellent member service skills
• Ability to interact professionally with all levels of staff and members
• Ability to effectively communicate with all levels of staff, both verbally and written
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to utilize a computer and perform data entry work in an efficient and accurate manner
• Ability to coordinate daily work of a team and provide guidance and feedback in a supportive manner
• Ability to lift 40 pounds
• Ability to sit and/or stand for extended periods of time
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.