Customer Supervisor

Build an Aviation Career You’re Proud Of

Your work ties us all together, helping our team’s function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.

The Customer Supervisor is responsible for the overall accuracy and timeliness in all customer billing processes. The Billing Supervisor exercises independent judgment while adhering to established policies and procedures, regulations and best practices.  This position requires the ability to work effectively and communicate with multiple departments and sites throughout the company.  This position will be expected to contribute valuable recommendations for profitability improvement, cost reduction, and procedural changes/enhancements.

 What you’ll do: 

• Take an active role in creating invoices and submitting them to our customers for payment. 
• Works with Customer Project Managers to collect documentation required to process invoices and to resolve invoice collection issues.
• Supervise billing team; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
• Ensure all billing-related processes are documented and consistently performed
• Ensure accuracy and timeliness in billing  
• Utilize metrics to monitor and evaluate the efficiency and effectiveness of work-order and billing methods and procedures; recommend performance improvements.
• Review AR reports and OEM status reports to ensure invoices are processed in a timely manner. 
• Process additional billings and/or credits to balance accounts. 
• Develop and oversee implementation of new processes and programs to help drive efficiency in the billing department.
• Assist with training new employees in the department
• Prioritize billing workload and needs.
• Assist with formulation and enforcement of internal controls and provide support to internal and external auditors.

Requirements:

• Bachelor’s degree in Business/Accounting or 5 years of experience working with large OEM billing. 
• Demonstrated leadership and initiative.
• Demonstrated process improvement ability.
• Intermediate to advanced Microsoft Excel experience.
• Ability to work in multiple ERP systems including RPA, Impresa & Navixa. 
• Working knowledge of accounting procedures specific to cost accounting.
• Excellent communication skills, works well with peers and across functions
• Must be authorized to work in the U.S. 

Preferred Characteristics:

• Be highly organized and have a history of multi-tasking and achieving results, including an ability to balance multiple tasks within deadlines. 
• Strong detail orientation, math skills, analytical skills, organization skills, good interpersonal skills, oral and written communication skills.
• Results oriented

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100 company match; up to 5 vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities