The Team Leader will closely collaborate with the MNL Payment team. Please note that the KRK team operates in shifts from 7:00 AM to 10:00 PM, which requires the Team Leader to be flexible with working hours across these shifts.

People Management

• Lead daily operations and ensure quality and timeliness
• Manage capacity, delegate tasks, and monitor workload
• Set goals, hold 1:1s, give feedback, and run appraisals
• Support development and foster a positive team environment
• Communicate changes, guide transitions, and resolve conflicts
• Identify training needs and provide coaching

Service Management

• Ensure operational excellence in the service area
• Collaborate with stakeholders to maintain client satisfaction
• Monitor KPIs, address risks, and drive improvements
• Support standardization, optimization, and compliance
• Join client calls and workshops

Administrative responsibilities

• Support hiring and onboarding
• Manage absences, overtime, and access requests
• Maintain records and systems

*Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Relocation support, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Health Plan, Lockers for cyclists / sportsmen

• Master’s or Bachelor’s degree (or at least 3rd year of studies completed)
• 5+ years of experience in SSC/BPO or multinational service environment, including 2–3 years in a senior/specialist role
• Proven leadership potential and prior experience acting as Team Leader (e.g., 6-month TL assignment)

• Very good English (written & spoken, min. B2)
• Proficient in MS Office and relevant service area tools
• Experience in projects such as process migration, ERP implementation, or transformation initiatives
• Strong change management, coaching, and people management skills
• Service and customer-oriented approach
• Excellent communication, presentation, and collaboration skills
• Decision-making ability and accountability for results
• Risk management awareness and continuous improvement mindset

*CV/Resume required

*Must possess permit to work in Poland

Oferta wynagrodzenia na tym stanowisku zostanie przedstawiona po zakończeniu etapu interview, tj. na etapie przedstawienia propozycji zatrudnienia z wyprzedzeniem umożliwiającym przeanalizowanie i omówienie proponowanych warunków zatrudnienia i wynagrodzenia.