Efficiently manage end-to-end travel for seafarers and offshore personnel, ensuring seamless operations, cost optimization, regulatory compliance, and high service standards while supporting complex crew movements and enhancing overall customer experience.

• Lead end-to-end travel management for seafarers, including international/regional/domestic flights, accommodation, visas, and transit arrangements
• Handle complex crew rotations (sign-on/sign-off), including last-minute changes and emergency travel scenarios
• Act as a key point of contact for maritime/offshore clients, ensuring high service levels and proactive communication
• Leverage marine fares: sourcing them from Multi GDS PCC’s (Amadeus, Travelport, Sabre) of Vendors and Consolidators via either RTS or replication, corporate
• airline/interline agreements, and routing expertise to optimize costs
• Ensure compliance with global immigration, visa, and maritime travel regulations
• Proactively monitor disruptions (delays, cancellations, geopolitical restrictions) and provide swift solutions
• Collaborate with airlines, check-in agents, port agents, embassies, and internal stakeholders globally.
• Mentor junior consultants and contribute to team capability building.
• Drive process improvements, automation, and operational efficiency.

• Maintain accurate Airline documentation, reporting, and billing in line with company standards.
• Prepare Customer centric MIS reports that can be used for client reviews.
• Strong expertise in GDS PNR creation and management for marine/offshore travel, ensuring compliance with airline requirements and minimizing risks of denied boarding and ADM (Airline Debit Memo) exposure.

People Management:

• Provides direction, coaching and guidance to team members for their career and professional development.
• Creates a conducive working environment to build and sustain a performance driven, engaged, and committed team.
• Ensures people management responsibilities are handled effectively in line with company procedures.

• Bachelor’s degree in Commerce, Travel & Tourism, or a related field.
• In-depth knowledge of visa requirements, marine fares, and crew travel regulations.
• Proven ability to manage high-pressure, time-sensitive travel operations.
• Strong client management and stakeholder engagement skills. 
• Flexibility to work in a high-pressure 24/7 operational environment.
• Fluent in English Language.
• Excellent problem-solving ability with a proactive mindset. 
• Proficiency in MS Office.

• With 10+ years of overall experience including at least 2 years in a relevant specialized role and demonstrated supervisory experience.
• Holds an IATA certification or equivalent, with strong geographical knowledge and global route awareness.
• Prior experience working with an offshore or travel company is preferred.
• Experience working with shipping companies, offshore operators, or marine travel agencies.
• Exposure to global spanets (Middle East, Asia, Europe Ship crew/Rig movement) 
• Hands-on experience with GDS systems incl., smart buying from multi GDS / Vendors (Amadeus, Sabre & Galileo).