Team Leader Crew Support

Application deadline: 28.09.2025

Location: Latvia

Type of contract: Permanent

Our people are the heart of Norwegian

We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe.

Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.

We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation and other attributes.

Embracing this culture is critical to our business success and makes us stronger together.

Role Overview: Team Leader Crew Support – Riga Support Office

We are now looking for a Team Leader Crew Support to join our growing support function in Riga. In this role, you will be responsible for leading day-to-day crew support activities that directly impact the crew experience and operational efficiency. You will coordinate key processes such as onboarding/offboarding, absence follow-up, administrative support, and crew communication – ensuring smooth, compliant, and professional service delivery.

You will work closely with departments such as HR, Planning, Operations, and Bases, and act as a point of contact for crew-related matters. The ideal candidate is with previous leadership experience, highly organized, service-minded, and thrives in a fast-paced and detail-driven environment.

We can offer:

• Opportunity to purchase employee-priced flight tickets and explore the world
• Performance development opportunities
• Competitive salary: The starting salary for this role is EUR 2,400 per month. The final offer will be tailored to reflect your skills, experience, and what you bring to the team., depending on experience and qualifications
• Health insurance starting from the first month of work
• Challenging, dynamic environment where you can develop your skills and contribute to tangible improvements
• Flexibility to combine working in our Riga office with home office
• Employee events and engagement activities
• Mobile phone and monthly subscription coverage

Your Key Responsibilities:

• Coordinate the day-to-day operations of Crew Support team and provide regular reports to the Director of Crew Support.
• Coordinate onboarding and offboarding support for crew members, ensuring consistency and compliance
• Oversee absence follow-up for crew, including registration, documentation management, reporting
• Control and approve invoices related to crew expenses such as parking, cleaning allowances, and taxi usage.
• Oversee the management of Observer and Commuter tickets, ensuring proper use and coordination.
• Oversee all aspects of uniform management and logistics, including inventory control, distribution, supplier coordination, and ensuring timely availability of uniforms in line with company standards and operational requirements.
• Act as a Zendesk agent, responding to crew queries and requests professionally and promptly (when required)
• Support the Director Crew Support in further developing and improving crew support functions
• Ensure smooth coordination across all support areas and proactively propose improvements that benefit the crew experience

Your Deliverables:

• Accurate and timely processing of crew administrative tasks and requests
• Clear documentation and reporting related to absences, crew expenses, and crew interactions
• Consistent application of processes and policies
• Strong collaboration with internal stakeholders and alignment with broader operational goals
• Continuous improvement suggestions to streamline workflows and enhance crew satisfaction

What You Bring

You are a highly organized and proactive professional with hands-on experience in crew administration or operational support. With a solid background in aviation and a strong understanding of airline operations, you bring both strategic thinking and practical execution to the role.

Education & Experience

• Bachelor’s degree in Business Administration or a related field
• Experience in the aviation industry and/or flight operations
• Direct experience in crew administration or operational support

• Comfortable working with tools such as Excel, Zendesk, JIRA, NetLine, and applying AI tools for analysis and process improvement.

Key Competencies

• Proven ability to manage multiple tasks with precision and attention to detail
• Strong understanding of airline operations and the full crew lifecycle
• Goal-oriented, solution-driven, and capable of balancing strategy with hands-on problem-solving
• Confident using technology and data to support daily operations and continuous improvement
• Clear and professional communicator across all levels of the organization
• Empathetic and emotionally intelligent when handling sensitive crew matters
• Calm and resilient under pressure, with sound decision-making in time-critical situations
• Collaborative mindset, building trust and strong working relationships across departments
• Process-focused, always looking to improve efficiency and enhance the crew experience

Do you have any questions?

If so, please contact:

Irena Froland
Director Crew Support
Email: Irena.frolandnorwegian.com

So, what are you waiting for?

If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application. You’ll need to upload a recent copy of your resume along with a short cover letter explaining why you’d like to join us.

Travel required: Some travelling must be expected

Application deadline: 28.09.2025