Team Manager, Midnight Team (NJUS)

NetJets •

Columbus, Ohio, United States

Position Type: Permanent

Job Description:

Purpose of Position

The purpose of this position is to provide leadership and support for the Midnight Team of Account Managers. Support will include include, but not be limited to team scheduling, team development, Owner escalations, and flow continuity from next-day and current-day operations to the Midnight Team and from the Midnight Team to the Current Day Team. Collaborate with internal business partners, such as Strategic Operations to help mitigate impacts on the schedule.

Tasks and Responsibilities

Regular scheduled check-ins with team members to provide feedback and opportunities for improvement and development.
Create a schedule that provides necessary coverage for the operation considering peak business days (elevated demand), holidays, events, PTO, and training.
Provide a managerial voice/discretion in the overnight shift for Owners and internal business partners in matters of escalation.
Conduct regular scheduled meetings to educate, inform, gauge support needs, and deliver company information or training.
Manage team metrics.
Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Associate's in Communications or Hospitality

Certifications and Licenses

Years of Experience

4-6 years of experience

Core Competencies

Service-Oriented

Curiosity

Collaboration

Adaptability

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Excellent verbal and written communication skills
Sound foundation in teamwork approach
Interpersonal skills essential
PC skills including MS Office Suite (Word, EXCEL, PowerPoint), Outlook and Internet
Ability to work a flexible schedule
Occasional travel may be required
Aviation experience preferred
Proficiency in metrics and metric tools
Proficiency in creating and delivering presentations

Job Ident #: 12802-en_US

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Team Manager, Midnight Team (NJUS)

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