Job Description

Roles and Responsibilities

• Identify inefficiencies, map current-state processes, facilitate root-cause analysis, and implement countermeasures that improve quality, cycle time and cost.
• Monitor key performance metrics, analyze trends/variation, and translate data into clear insights and recommended actions.
• Improve and scale dashboards, trackers, and workflow tools; automate manual reporting; ensure data integrity and clarity of definitions.
• Develop standard work, documentation, training, and control plans to ensure process changes are adopted and maintained.
• Support structured problem-solving sessions (e.g., process mapping, prioritization, review meetings) to align with internal teams and partners.

Required Qualifications

• Bachelor’s degree from an accredited university or college with at least 5 of experience in aviation industry is preferred
• Proficiency in data analysis (e.g., Excel, SQL, Python/R, or similar) and building repeatable metrics
• Experience improving digital workflows and dashboards, such as Salesforce and Spotfire
• Proven ability to establish productive working relationships in a cross-functional team environment
• Proven written and verbal communication skills
• Effective problem-solving skills

Desired Characteristics

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information