At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in cosmopolitan Dubai as a Product Owner and make your mark on the aviation world by taking our products to the next level!
Technical Manager – Integration will manage a high-performance product-oriented Integration team of software and technical engineers whose mission is to operate and develop the integration platforms in terms of features, performance, reliability, and ease of use, in a mission-critical hybrid multi-cloud environment.
Manage the technical lifecycle of the relevant technologies and services under the technical managers responsibilities. Design, engineer, plan, implement, operate, and support each technology, ensuring they meet business requirements and comply with corporate policy and standards.
Provide documented operational processes and procedures for 1st and 2nd-level operational support groups, as well as act as a centre of excellence and 3rd-level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies.
Job Outline:
- Define KPIs for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPIS. Ensure all communications, reports, and updates are accurate and consistently delivered promptly.
- Ensure technologies comply with corporate security policies and procedures and all audit observations, risks, and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
- Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
- Collaborate closely with all IT teams to deliver products and services that contribute to the organizations growth.
- Responsible for setting clear and consistent performance objectives, and implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work program.
- Identify and develop needed products or services by creating Business Cases, conducting RFTs, and coordinating with various stakeholders inside IT as well as other departments.
- Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control, and provide financial transparency.
- Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money.
- Provide technical consultancy and guidance to the team members and technical managers of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and designing the relevant technologies accordingly.
- Identify areas of improvement in existing technologies including end-of-life technology replacement and evaluation of new relevant technologies within the relevant environment by industry trends. Drive projects through assigned project managers.
