At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers ‘Fly Better’. The purpose of the role will is to among other things, manage the technical lifecycle of infrastructure within the relevant technologies. The incumbent will define, design, plan, implement and support business technology, ensuring they meet business requirements and comply with corporate policy and standards. In addition, they will provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies. The position also ensures that the respective technologies have optimum capacity and availability to meet the existing and future needs of the business and positively manage and minimize risks within the respective technologies.
What you will do:
- Set clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture including managing the technical expertise within the team so that resources are appropriately and effectively allocated.
- Assign suitably qualified resources to projects to support the ongoing IT work programme and managing the total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and unitized, to enable businesses to make informed finance decisions, positively contribute to the process of cost control and provide financial transparency.
- Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAS are monitored and managed and contracts are seen to be value for money.
- Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.
- Identify areas of improvement in existing infrastructure including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Justifying investment through business cases and drive projects through assigned project managers.
- Ensuring technologies comply with corporate security policies and procedures and all risks and/or exceptions are indentified and positively managed. Ensuring all security and other operating system patches are promptly identified, reviewed and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
- Provide 3rd level support for the relevant technology environment to the Incident Management and to the Problem Management team ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
- Collaborate closely with all IT teams to deliver products and services that contribute to the growth and longevity of the Emirates organization.
- Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner as well as consistently meet or exceed agreed KPIS for the respective technologies.
