This position is on-site in East Alton, IL.
West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.
What you can expect as a Technical Sales Manager at West Star:
The Technical Sales Manager, Gulfstream is primarily responsible for targeting Gulfstream aircraft maintenance opportunities, to identify sales leads, and providing customers, Program Managers, and Regional Sales Managers with technical analysis in preparation of routine to complex work packages. This position is responsible for meeting the Gulfstream financial goals for the ALN location as well as the enterprise.
This position is located in the Sales office at our ALN facility with a standard work schedule of Monday – Friday, 8am – 5pm, plus additional hours as needed. This position is salary exempt and reports to the Director of Technical Sales.
You will be ESSENTIAL to many FUNCTIONS including:
- Utilize Salesforce.com, Amstat, Corridor and other aviation databases to manage and identify sales opportunities;
- Analyze our industry market, competition, service / product offerings and trends to develop strategies ensuring WSA alignment with the market findings;
- Identify, evaluate and recommend marketing opportunities consistent with program objectives;
- Prepare a schedule of customers to target by date of next maintenance event for each sales region;
- Call upon customers to inquire about the status of their upcoming maintenance event and organize internal schedule of sales opportunities based upon the probability of capturing the opportunity;
- Coordinate with Regional Sales Managers and Program Managers regarding specific maintenance events in their region/program;
- Provide customers with technical support including avionics requirements, proposal terms and conditions plus other data related to customer inquiries;
- Prepare sales presentations, contract reviews and proposals to ensure the successful outcome of transactions. This may be completed independently or in conjunction with other departments as needed;
- Communicate with Contract Administrators to answer questions and provide additional input on RFQ’s to include reviewing quotes to ensure accuracy of technical data;
- Conduct a routine cost analysis of completed jobs by doing an internal review of historical costs vs current proposals;
- Routinely maintain and update a database of relative pricing for specific flat rate and time and material job tasks
- Monitor company conformance to original proposals and maintain continual review to ensure all work scope, terms and conditions are met.
- Attend industry trade shows and vendor events as necessary to maintain existing and develop new relationships.
- Other duties as assigned.
What you’ll need to bring with you:
Your Education:
- A High school diploma or equivalent. A valid driver’s license approved for airline travel required; a valid passport preferred
- A&P License and / or a degree in Aviation Technology or an equivalent field of study;
Your Experience :
- Strong technical knowledge as demonstrated by at least 5 years experience as a lead aircraft maintenance technician, technical representative or other equivalent position;
- Ability to use Microsoft Word, Excel, Outlook, Salesforce and other necessary software;
- Must be able work a standard schedule and be capable of accomplishing the duties and sales goal even if working above and beyond standard. Travel to customer events and industry trade shows is necessary from time to time
- Strong understanding of Aircraft Maintenance inspection schedules, technical requirements, etc.
- Strong interpersonal and communication skills to explain, consult and guide an interactive sales process with aircraft owners, their designee and a cross-functional sales / program management team.
Your Initiative:
- We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common. This person will need to have strong attention to detail, be well organized and able to prioritize workload efficiently.
Your Sense of Responsibility:
- Attend work every day as scheduled
- Notify supervisor in advance of shift starting if unable to work.
- Must have reliable transportation to get to work each and every day.
- Work in a team environment
- Self-starter
- Required to follow all processes and procedures in a timely manner.
