Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

As VP Fuel Operations, you will lead all aspects of Swissport’s fueling services, managing operations to maximize growth, profitability, and service quality. This position requires a visionary leader who excels at building teams, nurturing collaborative relationships, and steering strategic directions in the dynamic fuel services industry.

Job Responsibilities

Strategic Leadership & Business Development

· Oversee and direct all fueling operations across consortium and customer locations, ensuring service consistency, quality, and profitability.

· Develop strategic business initiatives and pursue new opportunities to align with Swissport’s vision and growth targets.

· Collaborate with Station Managers to ensure optimal resource planning, including manpower, equipment, and facilities.

Operational Excellence

· Establish and uphold operational standards, implementing tools and processes that ensure service delivery and continuous improvement.

· Maintain high standards of fuel quality, safety, and compliance, ensuring adherence to ATA 103, SPCC, and other Federal, State, and Local regulations.

· Ensure efficient, compliant operations, including preventative maintenance programs, environmental compliance, and construction project oversight.

Stakeholder & Customer Engagement

· Cultivate and maintain strong relationships with key clients, airport authorities, and government regulators to represent Swissport effectively in all dealings.

· Support and collaborate with local station personnel in customer, regulatory, and labor relations, fostering a culture of transparency and cooperation.

Team Development & Performance Management

· Lead, develop, and empower a team of Station Managers, focusing on performance, safety, and organizational objectives.

· Ensure that safety and compliance measures are prioritized and documented across all operations, including aircraft fueling procedures, fuel contamination prevention, and staff training.

Financial & Labor Management

· Oversee and monitor the financial performance of fuel operations, ensuring compliance with budgets and financial reporting requirements.

· Implement controls to manage labor efficiently, including workforce planning, overtime management, and budget adherence.

Key Performance Indicators:

· Customer & Service Excellence: Achieve high standards of On-Time Performance (OTP) and customer satisfaction (Net Promoter Score, NPS).

· Safety: Maintain metrics for Aircraft Damages (ACD), Lost Time Injuries (LTI), and regulatory compliance.

· Financial Performance: Meet profit margins, sales growth, and budget targets; ensure effective management of labor hours and direct labor ratio (DLR).

· Operational Reliability: Ensure availability and maintenance of Ground Support Equipment (GSE).

Qualifications and Competencies

· Education & Experience: Bachelor’s degree or equivalent experience, with 10-15 years in aviation fueling services. Extensive knowledge in jet fuel handling, quality control, fuel farm operations, and regulatory compliance.

· Leadership: Proven ability in senior roles, driving performance and profit improvements while inspiring teams. Experience managing turnaround situations is highly desirable.

· Strategic & Commercial Acumen: Strong analytical and strategic thinking skills with the ability to set a clear vision and direction.

· Interpersonal Skills: Exceptional interpersonal skills for effective engagement with diverse stakeholders.

· Adaptability: Willingness to travel and adapt to dynamic business needs and environments.