Contour Airlines is a long-established aviation services company with diverse capabilities including scheduled airline operations, Part 91/135 aircraft management, on- demand charter, an aircraft sales division, Fixed-Base Operations, a FAR Part 145/EASA certified aircraft maintenance facility prov

Vice President of Airport Operations

Contour Aviation • 
Smyrna, Tennessee, United States
Position Type: Permanent
Job Description:

Contour Airlines is a long-established aviation services company with diverse capabilities including scheduled airline operations, Part 91/135 aircraft management, on- demand charter, an aircraft sales division, Fixed-Base Operations, a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance, avionics installations/repairs, and component overhaul services, and a FAR 141 pilot and maintenance training operation.  Our fleet of approximately 30 aircraft operate almost 20,000 flight segments annually and the company is now ranked as one of the ten largest Part 135 operators in the country.


At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer.  We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.  


Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.


Contours rapid growth has created exciting employment opportunities. We invite you to become part of the family.


Job Description:

The Vice President drives the shaping of the airport services operating model and plans intervention strategies to reduce service delivery gaps. He/she establishes safety and security standards and creates resource plans for airport operations. He/she leads the development of new service innovations for the airport and starts new projects. In addition, he/she leads organizational succession planning, capability development and employee engagement initiatives.

He/she has domain expertise in airport organizational structures, operations, programs, and projects. He/she understands the strategies deployed by other international airports and is able to recommend novel strategies, services, and processes. With outstanding leadership, good oral and written skills, he/she is an expert in strategic planning, who is able to lead airport operations and customer services.


Summary of Essential Duties:

  • Oversee the daily operations of Contour’s airport services operations at the various field stations.
  • Ensure compliance with Federal Aviation Administration (FAA) and Federal Aviation Regulations (FAR),
  • Ensure compliance of Airport Security Program with Transportation Security Administration (TSA) regulations. Oversees daily security operations.
  • Act as a coach to develop talents.
  • Align human resources with business needs.
  • Approve Standard Operating Procedures (SOPs) for safety or security operations.
  • Build business and professional networks at senior executive level within the industry.
  • Create innovative ideas to enhance operations and services.
  • Develop and strengthen executive management relations.
  • Drive intervention strategies to reduce airport service delivery gaps.
  • Drive resource planning to improve airport operations.
  • Establish and approve long-term vision and strategies.
  • Establish standards for work safety or security.
  • Forecast airport users and community needs to enhance airport services.
  • Forge international networks to promote the organization.
  • Foster an atmosphere of inclusiveness amongst diverse stakeholders and the global business community.
  • Identify risks after implementation of new services.
  • Lead organizational succession planning, capability development and employee engagement.
  • Lead the development of new service innovation ideas.
  • Oversee resources across different functions within the airport.
  • Shape airport service operating models and strategies.
  • Work with authorities and other departments to achieve a strong safety or security culture.
  • Other duties as assigned by management.
Job Requirements:
  • Be at least 23 years of age or older.
  • 5 years of previous experience in Airport Operations Management
  • 10 years of previous aviation experience.
  • Must have recent experience working in a Part 121 operations. 
  • Knowledge of Federal and state laws and regulations governing the operations of airports such as Federal Aviation Administration regulations, Transportation Security Administration Regulations.
  • Knowledge of Occupational Safety and Health Administration (OSHA) regulations; Americans with Disabilities Act (ADA) requirements; state and federal procurement processes.
  • Must have a valid driver’s license and good driving record.
  • Be authorized to work in the United States and able to travel in and out of the United States.
  • Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
  • Able to pass a required 10-year work history review and submit to criminal history records check.
  • Must understand, read, and write English.
  • Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
  • Possess strong leadership, interpersonal and organizational skills.
  • Must have well-developed people skills and ability to work with a variety of personalities.
  • Able to coordinate multiple priorities and meet deadlines.
  • Able to handle interruptions and a fast-paced environment.
  • Maintain strong attention to detail.
  • Be self-motivated and able to motivate others.
  • Excellent interpersonal and conflict resolutions skills.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Thorough knowledge of employment-related laws and regulations.
  • Ability to manage multiple complex projects simultaneously.
  • Excellent communication skills both written and verbal delivered with tact and professionalism.
  • Ability to work independently and as part of a team.
  • Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.


Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.

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