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WELCOME TO SITA
Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.
Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
The Account Representative is responsible for driving profitable business growth across Airlines, Airports, Ground Handlers, and Government stakeholders in Türkiye. As the primary owner of the customer relationship, this role is focused on building trust, uncovering opportunities, and delivering value by acting as a strategic advisor to clients, Entry Level Account Representative is accountable for driving the profitable growth by identifying, pursuing and closing business opportunities for Tier 4 and 5 customers.
WHAT YOU’LL DO
- Collaborate and support the Sales team involved in account management to ensure sustainable and profitable growth
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
- Gain deep understanding of the customers business needs and use this to identify opportunities and plan for the continued development of SITAs business
- Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified spaneting leads are converted to sales accepted leads for pipeline growth; ensure sales forecatss are accurate and up-to-date
- Ensure all customer requests are dealt with and services delivered as per agreed schedule
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITAs value proposition
- Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders
- Communicate key economic drivers, macro- and microeconomic trends internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities
- Maintain clear visibility of the status of all commercial, delivery and operational aspects of the account, and drive the resolution of issues through the relevant process owners
- Ensure full compliance in all internal and external dimensions of the business
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment.
Qualifications
What you will do:
Education: Bachelor’s degree in Business, IT or a related field with a equivalent professional experience
Experience:
• 3–5 years of proven sales experience, ideally in the Air Transport Industry (ATI) or IT sector servicing ATI clients.
• Track record in meeting or exceeding sales targets and developing C-level client relationships.
• Experience in managing the full sales cycle — from prospecting to closing.
• Strong pipeline management and business development skills.
• Demonstrated ability to manage multiple stakeholders and competing priorities under tight deadlines.
• we accept only applications for Kuwait nationals or GCC nationals with valid Kuwaiti residency.
Skills:
• Excellent communication and presentation skills in English and Arabic.
• Strategic thinker with analytical mindset and solution-oriented approach.
• Proactive, self-motivated, and capable of working in a fast-paced, dynamic environment.
• High level of professionalism, integrity, and commitment to customer success.
- Accountability
- Agility
- Collaborative
- Commercial Acumen
- Consultative Selling
- Drive
- Networking
- Performance orientation
- Versatility
CORE COMPETENCIES- Communication
- Customer Focus
WHAT WE OFFER
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
