Job Description:

Position Summary :

The jobholder is expected to autonomously take charge of assigned customer(s) and ensure continued airworthiness of Airbus Helicopters fleet in South Korea and to keep the fleet flying with high level of safety and reliability by:

• Providing technical support to the customer(s) for aircraft maintenance & engineering, flight operations, and material management.

• Maintaining a robust and professional relationship with customer(s) and positive image and reputation of our products and services among the customers.

• Working as one team with Airbus Helicopters technical support network as well as sales and Support & Services team.

Responsibilities :

• Act as a focal point for operational, maintenance problems and other inquiries raised by customer(s).

• Continuously provide the operator with information about changes to the aircraft standard or maintenance measures introduced to optimize helicopter operation.

• Support customer(s) to facilitate defect investigations upon request from AH and/or customer(s). 

• Periodically check the quality of the maintenance tasks performed by operator(s).

• Perform fleet data gathering and analyses of all helicopters in service in order to improve serviceability and reliability.

• Assist in any technical and logistical problems with regard to after-sales activities including a warranty claim treatment.

• Assist in any aircraft modification and/or repair.

• Manage, control, prioritize the tasks during the introduction phase of the aircraft and at a later stage upon request and by mutual agreement between operator and AH.

• Be responsible for assigned customer(s) and product(s) in South Korea on continued airworthiness, safety and reliability through compliance with ORION (Optimized Reader for Internet and Other Networks) - Scheduled Maintenance, Maintenance Task and TIPI (Technical Information Publication on Internet)- IN (Information Notice) /SIN (Safety Information Notice) and SB (Service Bulletin) / ASB (Alert Service Bulletin) with the customer(s).

• Steer the request/inquiry treatment by defining a proper resolution action plan and liaising with proper AH stakeholders (product support, technical support experts, technical data focal points, logistics managers, design office,...).

• Target operational excellence and high level of Customer satisfaction by mastering operational routines in accordance with technical request/inquiry treatment performance criteria (Turn Around Time, On Time Delivery,...).

• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately and timely.

• Continuously exchange with the customer(s) through periodical technical review meetings/regular visits/conference calls to strengthen the customer relationship.

• Support AOG hotline and enquiries pertaining to Airframe, Engine, Electrical, Avionics and Connected Services.

• Provide technical support to Webtek Users on product type(s) in charge.

• Ensure alignment with Airbus export control compliance framework in accordance with relevant Airbus Directive and Method.

• Ensure compliance with Regulation, Airworthiness and Quality standards.

• Provide technical support, if required, to Local Aviation Authority (MOLIT), EASA and FAA.

Personal & Interpersonal Skills :

• Highly motivated, adaptable, autonomous, and willing to learn.

• Customer-oriented and intercultural competence.

• Excellent communication skills.

• Ability to work effectively both in a transversal team and independently. 

• Willing to travel for short and long term missions.

Qualification & Professional Skills :

• Valid license issued by the local authorities (MOLIT) or EASA/FAA for aircraft maintenance

• Over 10 years working experience as a licensed aircraft maintenance engineer, including 4 years of helicopter maintenance at minimum.

• Operational knowledge of MOLIT, EASA/FAA regulations for Part 145.

• Effective written and oral communication skills in both English and Korean.

• Computer literate with a good knowledge of MS Office, Google Suite.

• Valid driver’s license 

• Recognized  aerospace or engineering degree, Working experience in Airbus Helicopters aircraft maintenance (e.g. Puma family) or KUH helicopter maintenance/operations would be a plus.

Contract type :

• Local Contract

• 1 Year contract term with 3 months of probation period. (Possibility to convert into a permanent contract after 1 year.)

How to apply : Apply through the recruitment site & channel.

Application Deadline : November 30, 2025.

Recruiter : Sunwoo Lee / Human Resources
Mobile: &43;82 (0)10 4068 2391
E-mail: sunwoo.lee&64;airbus.com

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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