Airport Operations Crew - International
Position Summary
The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.
Essential Responsibilities
- Provide exceptional customer service
- Conduct check-in process for Customers via computer
- Verify Customers’ personal identification
- Tag, lift, and handle Customer luggage
- Announce flight arrivals, departures, and pre-boarding information via the public address system
- Communicate with our Customers to keep them constantly informed
- Offer ancillary products to our Customers such as “even more speed” and “even more space”
- Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
- Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
- Operation of airport equipment, e.g. customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc.
- Assist Customers with special needs, e.g. Customers who need assistance in boarding
- Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
- Ensure and maintain a safe environment and operation
- Other duties as assigned