dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

Airside Agent, need to carry out activities related to the assigned airside areas on shift, ensuring safe on time quality service delivery to customer airlines, in line with dnatas standards & procedures.

In this role, you will:

• Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
• Ensures that all equipment and devices are used and cared for appropriately and escalate/forward for maintenance/repair as required.
• Escalates issues to the Supervisor to ensure that the proper corrective measures are followed up on.
• Assists in manual handling activities when required.
• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
• Maintains appropriate records and documentation for the shift in the assigned area.
• Actions email correspondence with Airline Customers and third party organisations (including queries regarding ULD tracing).
• Handles communications/coordinates with other core operational areas.
• Monitors & Notifies Airline Customers of damage/unserviceability to ULDs and ensure details are updated in the NOMAD system.
• Receives ULD requirements for departure cargo & baggage build-up from airlines/other dnata business departments and communicate same to concerned Airside Agents.
• Where serviceable empty ULDs have to be forwarded on departure flights as requested by airline; ensuring Load Control, & UWS Manifesting Team is copied on the email planning. Record ULD numbers/flight number in NOMAD System.
• Monitors AACS and follow up with Aircraft Turnaround Teams to confirm if empty ULDs (including stacks) planned on the flight are received and if not coordinate with concerned Airside Agents for immediate recovery/corrective action.
• Dispatches ULD control message to airline/relevant addresses for every arrival and departure flight. Target to dispatch the in/out of the UCM: By ETA/ETD +- 120mins for long haul flights. And ETA/ETD +-60mins for the short haul flights or (GCC sectors). (EK, OAL and Truck UCM).
• Ensures accuracy of the UCM details (including stack pallet details) in NOMAD in reference to ULD statement, Cargo Truck ULD statement & Cargo Agent
• Updates damaged/unserviceability ULD in system whenever identified and update the Airside Agent (ULD Customer Desk).
• Creates LUC (Leased ULD Control) message related to the ULD transfers between Airline or Third party ULD providing companies.
• Conducts periodic ULD stock/inventory checks (including airline accessories), along with counter checks on PCHS (pallet container handling system) and FG8 tracing department.
• Updates actual stock record in NOMAD and determine any variations prior to releasing stock control message (SCM).
• Carries out physical check for ULD status damage/serviceability (EK/OAL) and notifies Airside Agent Customer Desk of the same. Ensures details are updated in the NOMAD system.
• Assigns the inbound /outbound Cargo transport assignments as per dMIS schedule aligned to EK business requirements on Perishable Cargo, General Cargo and Trucking.
• Proactively seeks information from EK counterparts/Service Delivery Supervisor on any ITT movements from Emirates Sky Central Terminal to DWC FG8 Cargo Terminal and vice versa.
• Prioritizes the dispatch of cargo/mail units based on the departure time either to Aircraft Bay or Staging Area aligned to EK SLA. Ensures to validate/scan cargo via PDA at each pick up & drop off points.
• Based on the post departure offload message/ or advise by EK or dnata Ramp team, ensures to shift the offloaded cargo from the parking stand to designated drop off point as determined by EK.
• Receives, communicates, coordinates and monitors parking stand changes and ensure shifting of the units from the previous stand to the revised stand with minimal delay.
• Based on the Inbound ULD Distribution List information/CPM and flight ETA, plans and allocates drivers to collect and deliver units from the Aircraft Bay aligned to EK SLA and ensure to validate/scan cargo via PDA at pickup/drop off point.
• For special requests from EK (e.g. temperature sensitive cargo etc.), monitors & follows up as required for expedited delivery.
• Ensures all messages pertaining to Ramp Transfer cargo has been received and task assignments are in place.
• Receives cargo from the Emirates Sky Central Terminal warehouse locations and inbound flights (e.g. Ramp Transfer)

To be considered for this role, you must meet the below criteria:

• High School with a Certificate ( 12 years of schooling) or Diploma
• Experience of 2-4 years in ground handling
• UAE Driving Licence in order to gain ADP to operate equipment
• Good English communication

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.