Amadeus Trainer, FBU

Application deadline: 27.04.2026

Location: Norway

Type of contract: Permanent

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Amadeus Trainer?

We are looking for an experienced and highly skilled Amadeus Trainer for Customer Care. As an Amadeus Trainer you will deliver high quality training and strengthen operational capability across Customer Care through deep expertise in the Amadeus platform.

The role works closely with Product Trainers, operational teams, and key stakeholders to identify system-related knowledge gaps, deliver targeted training and coaching, and ensure training content remains current, compliant, and aligned with operational needs. This role is based in our Fornebu office.

What is it like to work at Norwegian:

Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.

Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.

No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

So, fasten your seatbelt — your next exciting career journey starts here!

In this role you will be responsible for:

• Delivering advanced, high-quality Amadeus training across ARDW/web-based and cryptic/native environments
• Acting as the subject matter expert for Amadeus within Customer Care
• Developing agent capability beyond basic system usage, enabling autonomy in complex and non-standard scenarios
• Designing and delivering targeted upskilling and refresher training to address system-related knowledge gaps
• Supporting operational performance through improved system proficiency and reduced escalations
• Maintaining and continuously improving Amadeus training materials in line with system updates and operational needs
• Providing expert support to Product Trainers and contributing to onboarding and broader training initiatives
• Coaching and mentoring agents on advanced system usage and complex operational scenarios
• Collaborating with operational teams, QA, and key stakeholders to evaluate training effectiveness and drive continuous improvement

You are our ideal candidate if you have:

• 1 year experience as a trainer, teacher or facilitator, with proven ability to engage and support diverse learner profiles.
• Hands on experience with Amadeus from an operational environment.
• Have advanced knowledge of Amadeus GDS, including ARDW/web-based and cryptic entries
• Are experienced in complex bookings, ticketing, and IRROPS scenarios
• Can clearly explain advanced system logic and workflows
• Are a confident communicator with strong English skills
• Understand customer care processes and how they translate into system execution
• Are familiar with Norwegian’s products, services, and quality standards
• Hold an Amadeus certification (preferred)

We can offer:

Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.

Here’s what you can look forward to:

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
• We have good pension schemes
• Get comprehensive medical and travel insurance
• You will have the flexibility to combine working from our office and from home
• We offer a competitive salary
• Possibility to participate in activities run by Norwegian SportsClub
• Opportunity to join our share saving plan

Could this be the start of an amazing journey?

If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

Interested? Let’s talk!

If you have any questions, feel free to reach out to:

Monica Haugen

Team Leader Customer Care

Monica.Haugennorwegian.com

“We care for each other, our customers and our environment as we navigate the skies together
- the Norwegian way”

Location: Norway

Travel required: Some travelling must be expected

Application deadline: 27.04.2026

About Norwegian