Morson Talent currently have an opportunity available for an Availability Officer to work on the behalf of one of our prestigious Aerospace clients in Yeovil, Somerset. This is a full time, maternity cover position.
You will be responsible for delivering a full range of responsive, customer focused goods and services which:
• Existing customers recognise as excellent and therefore wish to deal with us over a widening range of support services as their preferred supplier
• For potential customers will be a positive discriminator in procurement decisions relating to our products.
• Providing turnover and growth as a result of excellent performance, through innovation of products, business processes and people.
To create a Customer Support capability which:
• Is dedicated to customer satisfaction at all levels.
• Is committed to continuous performance improvement at all levels.
• Has developed an effective, responsible customer support organisation, perceived as excellent by our customers.
MAIN ACTIVITIES AND TASKS
General
• The Availability Officers’ role is significantly important in delivering and managing the Material Service element of an IOS, traditional order book or article availability contract.
• Both types of contracts are normally high value and a high percentage of the contract value relates to the Material Service element which directly relates to the process that will be supported by the SLICT Availability Officer. It is therefore vital that this role is executed to the highest level of personal performance and is Customer service delivery focused.
• Direct line reporting will be to the Availability Manager for IOS contracts or SLICT Team Leader for Milex contracts.
• As IOS contract provides an output performance based service to the UK MoD for through life of the platform normally contracted in price periods determined by the customer project team.
• A traditional order book contract may have elements of article availability. TAT measure and in some cases a hybrid IOS arrangement and the contracting period can differ from customer to customer.
• This role is uniquely placed to deliver the contracted material service element to the customer whilst achieving cost savings and therefore maximising profit margins.
• The role will necessitate engaging with both internal stakeholders and organisations to ensure timely delivery of the contracted service and outputs.
• Develop and maintain the customer relationships required to support the delivery of the contract, ensuring a close liaison is established with representatives within the customer domain.
Team
• The Availability Officer will form part of the Availability team.
• Develop an efficient and effective relationship with the core MS organisation to ensure the present and future supply requirements are met.
• When material supply issues are encountered, ensure that you take ownership of the problem and drive all areas of the business to a satisfactory solution.
• All employees must operate in a safe working environment. This will be done by ensuring that the necessary H&S processes and procedures are adhered to whether they are internal or customer requirements.
• Attend and input into regular personnel and departmental reviews, support by the formal company annual individual review process.
• You will identify that the correct resources to carry out the tasks are available and appropriate. Any capacity and capability issues that impact on your ability to discharge specific projects or work packages will be identified and referred to your line manager in a timely and effective manner.
Process and Reporting
• The success of any programme will be measured via formal KPIs or alternative measurement criteria defined by the contract. All contractual reporting must be completed accurately and to deadline.
• Monitor customer dependencies and escalate to your line manager if this is not met or if customer supplied information is not received.
• Provide timely advice to your line manager concerning potential supply deficiencies, critical stock shortages, inabilities and other supply related issues and risks.
• Prepare and, when tasked, deliver presentations to the customer.
• Have a full understanding both industry and customer processes and statutory, regulatory and governance documentation and criteria.
• Provide feedback to your line manager with regard to process improvement activities and opportunities for service improvement and best practice principles to maximise efficiency.
• Process and provide support to customer requirements for demands.
• Contribute to the internal and external reporting requirements as tasked by you line manager
• Monitor and execute the customer demands either by managing customer order book or satisfying IOS requirements.
• Build and maintain good relationships with both internal and external customers and other stakeholder departments
Key Skills
• Capable communicator both orally and in writing with refined interpersonal skills required, interfacing with all levels of industry and customer management structures.
• Interpersonal and team working skills, required to form effective relationships with Customers, Prime contractor and Sub-Contractor networks.
• Have developed problem solving techniques able to be applied in an operational environment.
• In depth knowledge of the customers planning and operational methodologies, organisations and processes relating to material supply and inventory management.
• Proven team member qualities.
Experience
• Successful track record in logistics management within an aerospace environment.
• Knowledge of rotary wing support operations, organisation and processes.
• Knowledge of Logistic and Material supply techniques.
• Knowledge of the Customer planning and operational activities relating to material supply and inventory management.
Hybrid Working
Mon-Fri : 37 hours p/w
Overtime: In usual circumstances, there is opportunity to work overtime per week (up to 10 pre authorised)