Billing Associate

Employment Type: Full Time, Onsite
Location: Ann Arbor, MI; Corporate Office Environment 
Benefits: Medical, Dental, Vision, Paid Vacation, Sick & Holidays; Company paid Life and Disability Insurance; 401k savings plan with employer matching
Voluntary Benefits: Supplemental Life Insurance, Critical Illness, Accident Coverage, & Pet Insurance
Department: Billing
 

Duties/Responsibilities:

• Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangements
• Independently and timely communicate with customers and Sales Team to effectively assist and resolve issues
• Meet strict daily deadlines while insuring accuracy and excellent customer experience
• Communicate issues and concerns with manager and sales staff
• Other special projects and duties as assigned
• The hours for this position are 9 a.m. - 6 p.m. Monday thru Friday. Potentially requires coverage for one weekend day.

Required Skills/Abilities:

• Strong communication skills both verbal and written
• Exceptional multi-tasking skills
• Ability to problem solve independently
• Strong organizational skills and attention to detail
• Positive attitude and willingness to be a team player

Education and Experience:

• High School Diploma required
• Associates Degree preferred or equivalent experience
• 1-2 years Accounting/billing/bookkeeping or comparable experience a plus
• 2 + years customer service experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.